Joanna Smart

Dynamic hospitality professional focused on delivering the highest standards customer service. Thinks critically with can-do attitude for successful restaurant operations. Customer-focused professional experienced in order taking and food delivery.

Offers fast, quality service with expert knowledge of menu and service practices. History building customer loyalty and earning repeat business. Energetic and outgoing professional with dedication to positive guest relations.

Passionate about securing new, challenging position within fast-paced restaurant or bar. High-volume dining, customer service and cash-handling background.

Housekeeper at Boath House (2023-03 – 2023-09)

• Meticulously vacuumed, dusted and tidied guest rooms.
• Swept and vacuumed floors, hallways and stairwells, keeping public areas immaculately well-presented.
• Achieved cleaning requirements within allotted timeframes.
• Prepared meals and beverages to exact tastes and dietary requirements.
• Received visitors, answered telephone calls and coordinated special services for busy owners.
• Delivered faultless cleanliness standards and exceptional guest care.
• Serviced bathrooms with fresh supplies and regular cleaning.
• Provided meticulous, timely cleaning services in fast-paced environments, continually meeting guest demands.
• Expertly operated cleaning equipment to fulfil time targets.
• Trained new room attendants on company policies and cleaning procedures.

Waitress/Till Operator at The Royal Bengal (2022-03 – 2023-01)

• Took accurate guest orders and relayed information to kitchen about preferences, requests, or allergens.
• Advised alternative products to meet specific preferences or budgetary needs.
• Engaged in pleasant chit chat for friendly and personalised service.
• Regularly cleaned and straightened work areas, ensuring stores stayed tidy in line with company standards.
• Delivered food and drinks from kitchen to respective tables to meet timely expectations.
• Handled incoming and outgoing calls, exceeding company target goals.
• Typed, edited and proofread documents to support clerical tasks.
• Addressed incoming requests for information, inquiries, and complaints.
• Managed time effectively to meet deadlines.

Shop assistant at Brodie Countryfare (2020-09 – 2021-08)

• Fostered positive relationships with customers to enhance loyalty and retention.
• Updated product labelling and pricing to reflect discounts and offers.
• Delivered personalised customer service with a smile to promote return custom.
• Carried out active selling from initial customer greeting.
• Resolved customer complaints and process issues with proactive problem-solving skills.
• Covered extra shifts and maintained flexible schedule to achieve store goals.
• Assisted customers with product selection and sales, recommending items to increase transaction value.
• Accepted card, cash and cheque payments in POS register system.
• Prepared orders for customers with wrapped, bagged and boxed items.
• Packed and wrapped gifts with decorative details to match customer preferences.

Waitress at Ozzy's Fine Dining (2019-05 – 2020-09)

• Provided friendly, courteous service, maximising positive customer satisfaction ratings.
• Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
• Demonstrated exceptional memory and communication skills for reliable and trusted service.
• Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
• Advised on food and drink choices based on customer preferences.
• Kept tables clear of used crockery, glassware and cutlery.
• Warmly greeted guests upon arrival to create welcoming atmosphere.
• Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.

Bachelor of Arts in Law – Glasgow Caledonian University (2023-09 – 2027-05)

High School Diploma in SQA – Nairn Academy (2017-08 – 2023-05)