Professional Summary: Experienced Data Analyst with over 20 years of expertise in data analysis, data visualisation, and statistical modelling. Proven track record of leveraging data to drive business insights and support decision-making processes. Adept at using various analytical tools and software to interpret complex data sets and present findings in a clear and actionable manner. Strong problem-solving skills and a keen eye for detail.
Work Experience
- People Systems Analyst, National Express LTD (January 2025 – February 2025)
- Utilise SAP Business Objects reporting tool to generate clear and insightful reports.
- Provide support in the administration and optimisation of the HRIS (iTrent)
- HR Systems and Data Analyst, University of Worcester, Worcester (February 2022 – December 2024)
- Assisted with the implementation of a new iTrent HR and Payroll System to replace an outdated system.
- Involved in data cleansing and converting data to ensure compatibility with iTrent.
- Created the departmental structure for inclusion in iTrent and participated in the testing process.
- Collaborated with the team to create reports from the legacy system and SAP Business Objects for regular and ad-hoc data requests.
- Developed and incorporated data tools for the HR admin team to record and track information, measuring performance regarding response rates.
- Responsible for completing statutory surveys, including the HESA return required by all universities.
- Served as the System Administrator for the iTrent system.
- Performance and Information Analyst, Sandwell Metropolitan Borough Council (May 2012 – February 2022)
- Worked in the Data and Performance team for Adult Social Care.
- Responsible for providing information to Council Officers, Senior Managers, and Councillors regarding Adult Social Care demographic and performance data.
- Produced detailed dashboards for departments using Microsoft Excel and SAP Business Objects, later developing these into more interactive software such as Tableau and PowerBI.
- Workforce Development Officer, Sandwell Metropolitan Borough Council (April 2007 – May 2012)
- Provided HR employee data and information within Adult and Community Services to Council Officers, Senior Managers, and Councillors.
- Created, monitored, and maintained the Staff Supervision Policy.
- Acted as the workforce lead for the National Dementia Strategy.
- Collaborated with the NHS, voluntary sector, and private sector to develop workforce strategies related to Social Care.
- Developed and implemented the National Minimum Data Set for Social Care (NMDS-SC) survey for Sandwell MBC.
- Senior Personnel Assistant (Systems), Sandwell Metropolitan Borough Council (April 2004 – April 2007)
- Worked in a busy Education HR department providing HR employee data and information for Council Officers, Senior Managers, and Councillors.
- Created reports using the team’s legacy system and the newly implemented Oracle System.
- Visited Primary, Secondary, and SEN Schools to update their SIMS HR systems.
- Collaborated with Finance and Schools to ensure all staff were compliant with the newly introduced CBR requirements.
- Assistant Research and Information Officer, Sandwell Metropolitan Borough Council (October 2001 – April 2004)
- Monitored equal opportunity and inputted recruitment information.
- Provided information for Best Value Performance Indicators.
- Administration Assistant, Various Employment Agencies (September 1999 – October 2001)
Performed standard administrative procedures, including typing, data input, and filing
Skills
Technical Skills
- Data Analysis: Proficiency in analysing data sets to extract meaningful insights.
- Data Visualization: Experience with tools like Tableau, PowerBI, and SAP Business Objects.
- Database Management: Knowledge of SQL and database management systems.
- HR Systems: Experience with iTrent and Oracle systems.
- Microsoft Office Suite: Advanced skills in Excel, Word, and PowerPoint.
Soft Skills
- Communication: Ability to convey complex information clearly and effectively.
- Problem-Solving: Strong analytical skills to identify issues and develop solutions.
- Teamwork: Experience working collaboratively in team settings.
- Time Management: Efficiently managing time to meet deadlines.
- Attention to Detail: Ensuring accuracy and thoroughness in all tasks.
Interpersonal Skills
- Leadership: Leading projects and guiding teams towards achieving goals.
- Customer Service: Providing excellent support and service to internal and external stakeholders.
- Adaptability: Flexibility to adapt to new tools, systems, and processes.
Additional Skills
- Project Management: Experience managing projects from inception to completion.
- Statistical Analysis: Proficiency in statistical methods and tools.
- Report Generation: Creating detailed and insightful reports for various stakeholders.
