Sales Manager with proven track record in business growth and customer service
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A proactive and results driven sales manager with a proven track record of profitable business growth through the creation of sales and marketing strategies. Experienced in working with leading brands in the telecommunications and energy sector, focusing on exceeding customer service expectations, ensuring optimum brand impact. Possesses excellent interpersonal, communication and negotiation skills and the ability to develop and maintain mutually beneficial relationships and decision makers.
Business Development Rep. at My Pos (2025-05 – Present)
Cold calling new for new company to NI. Mostly focused within 100 miles radius. Management of the CRM and accounts. Building networks throughout.
Reception and Security at Royal Court Hotel (2025-05 – Present)
Reception and security, plus any portering tasks all night duties. Non contract agreement. Customer service and care duties.
Sales Representative at Dojo Agency Belfast (2024-04 – 2025-01)
Across border selling to SMEs. Role worked required closely with Belfast office with the management. Majority leads were all self generated. Self-employed selling in Donegal B2B for 8 months.
Customer Service and Floor Manager at Welcome Break owners T/A Applegreen NI (2024 – 2025-04)
Part time role 30 hours per week coordinating retail staff duties with the food court. Initially M&S on the floor then 6 months later Chic Fil A one of their brands. Liaising with all management, and kitchen leaders as well as customers.
Sales Designer at DM Design Glasgow (2022 – 2023)
Family owned factory, small business and domestic sales. Serving all leads that come through the showroom, or telephone. Flooring, bathrooms, kitchen, and bedroom all made to measure and bespoke to customer requirements.
Call Centre Sales and Customer Service at Sky Media (2019 – 2021)
Agency role. Sales and customer service all the product range including mobile phones. Dealing with queries and complaints working in a team.
Multi drop driver at Clear Pharmacy (2019-03 – 2019-03)
3 week Temp contract. Collecting and distributing medical prescriptions to various care homes and nursing establishments. Driving van, keeping paperwork accurate, ensuring deadlines are met, managing time, working on my own initiative and representing the company in a professional and courteous manner.
Training Field Training and HR Recruitment Talent Acquisition at ASM Dojo Merchant Services (2016 – 2018)
Training Field training and HR recruitment talent acquisition local job centres, plus interview sessions for a brand new company to NI. Direct sales B2B, prospecting new clients, cold calling, and events to network. Completing all relevant paperwork, working to deadlines. Managing my time. Providing excellent customer service.
Solar Consultant at WCC Ltd (2014 – 2016)
Tasked with carrying out survey and audits of energy bills. Gaining experience of the energy market. Addressing queries and issues related to the PV and Biomass. Dynamic and multifaceted role providing professional customer service in sales of energy products.
Consultant at TES (2012 – 2014)
Tasked with providing information and advice to education sector, corporate and businesses in how to reduce carbon emissions. Conducting audits on ways they can plan their future sustainability. Conducting regular audits and maintaining adequate equipment. Evaluation of care standards for after service. Maintaining a high standard of customer care. Providing a prompt and appropriate response to complex enquiries.
Advisor at The Skills Centre (2008 – 2012)
Tasked with assisting the company in marking and audits. Additionally liaising with external agencies and work placement organisations to gain placements for students.
Tutor at Independent (2007 – 2008)
Tutor of 11-16 year olds.
Supply Teacher Graphics ICT at Retronix (1997 – 2006)
Supply Teacher Graphics ICT.
Sales Manager at Honda followed by VW Peugeot (1986 – 1992)
Tasked with looking after interviewing, recruitment and mentoring new sales executives into the business. Setting budgets and forecasting sales whilst maintaining full accountability.
Sales Executive at Lindsay Ford Cars (1983 – 1986)
Tasked with playing a key role in the new branch of the family business of Lindsays. Retail sales of new Ford range in cars and vans. Administration and finance of hire purchase and leasing agreements. Building mutually beneficial relationships with customers before and after sales. Setting goals meeting targets.
Telephone Marketer at Belfast Telegraph (1981 – 1983)
Multi drop driver at Nationwide (2016 – 2018)
Temp contracts. Tasked with collection of groceries from inbound deliveries at various supermarkets and delivering these to rural stores. Completing all relevant paperwork, working to deadlines. Managing my time. Providing excellent customer service.
BA Honours in Visual Technology & Communications (1992 – 1997)
Post Graduate Teacher Qualification in Post 16 & Adult education (1997)
BTEC Design plus Foundation Degree A level in CDT/Art
GCSEs in 9 GCSEs including Maths and English
