Robert Gonzales

Hardworking, reliable and customer-focused professional with extensive experience across retail, automotive and hospitality environments. Experienced in leading and supporting teams, working to challenging targets and maintaining high standards of customer service and operational performance. A quick learner with strong integrity, a positive attitude and a proven ability to work under pressure, manage competing priorities and take responsibility for achieving team and business objectives.

TEAM LEADER - HOME BARGAINS - East Kilbride

(2019)

• Support the management team with the day-to-day running of a busy retail store.
• Lead, motivate and support colleagues to ensure the team works effectively and achieves business objectives.
• Allocate tasks and responsibilities, ensuring priorities are completed efficiently.
• Work towards company targets, KPIs and performance expectations.
• Provide excellent customer service and deal professionally with customer enquiries and issues.
• Handle cash and support accurate cash management procedures.
• Assist with opening and closing procedures and maintain store security.
• Support deliveries, replenishment, merchandising and high shop-floor standards.
• Ensure company policies, procedures and health and safety standards are followed.
• Lead by example, demonstrating reliability, integrity and a strong work ethic.

DRIVING MANAGER / GROCERY MANAGER - TESCO

• Managed day-to-day operations across driving and grocery departments.
• Led and supported teams to deliver excellent customer service and achieve operational targets.
• Planned workloads and allocated staff to ensure efficient use of resources.
• Monitored performance against targets and addressed issues where required.
• Managed customer queries and complaints professionally, working towards positive resolutions.
• Maintained high standards across availability, presentation and service.
• Worked closely with colleagues and management to achieve wider store objectives.
• Supported cash handling and operational procedures in line with company policies.

YO! SUSHI

(2012 - 2015)

• Worked within a busy, customer-focused hospitality environment.
• Delivered consistently high levels of customer service.
• Worked effectively as part of a team while maintaining speed, accuracy and attention to detail.
• Handled customer payments and cash responsibly.
• Maintained high standards of hygiene, presentation and company procedures.
• Remained professional and efficient during busy and demanding periods.

MERCEDES-BENZ OF GLASGOW

(2004 - 2012)

• Worked within a premium automotive customer service environment.
• Provided a professional, high-quality service and built positive customer relationships.
• Worked towards business and performance targets.
• Dealt with customer enquiries and resolved issues professionally.
• Maintained high standards of presentation, accuracy and professionalism.
• Worked as part of a team to ensure smooth day-to-day operations.

FORD

(1999 - 2003)

• Worked within a busy automotive environment with a strong focus on customer service.
• Assisted customers professionally and maintained positive customer relationships.
• Worked as part of a team to achieve business objectives and performance targets.
• Maintained high standards of professionalism and presentation.
• Developed strong communication, organisational and customer service skills.

JAMES WATT COLLEGE (1999 - 1999)