Registered Home Manager - Glenholme Healthcare
(2023-01)
Overseeing and being solely responsible as the care quality commissioned registered manager for the running of a 42 bedded care plan with a good CQC standard rating and good/excellent in local authority whilst in Home Manager post. Ensuring the home is run and managed with residents at the heart and in a person-centered way.
- Managing the home to ensure and maintain compliance with regulators such as CQC and the local authority as well as upholding company values
- Ensuring the overall health and safety of the service
- Managing a team of 50, overseeing all aspects of employment, HR, supervision and appraisal as well as conducing monthly team meetings
- Delegating tasks such as care planning to the appropriate team members and overseeing that care plans are reflective of current needs
- Championing good practice and serving as the homes safeguarding lead
- Providing training to staff in manual handling and medication and ensuring training compliance is high and maintained, sourcing local training providers
- Ensuring occupancy is maintained at 42 and putting in place market provisions
- Keeping good and positive relationships with all stake holders, whilst maintaining positive relations with local GP surgery and nursing team
- Overseeing the maintenance of the home and delegating when required, sourcing local builders and carpenters
- Meeting with residents regularly and spending time listening to their issues, comments and compliments
- Compiling evidence of outstanding practice within the service and working to ensure an outstanding in CQC is achievable
- Maintaining budgets, keeping budgets within agreed limits and attending monthly budget reviews
- Being aware of staffing and commissioned hours and ensuring hours are met in line with dependency tool
Deputy Manager Vera James House - Glenholme - Ely
(2022-01 - 2023-12)
Supporting the Home Manager in the running of a 42-bed care home, supporting individuals living with dementia and other health needs.
- Ensuring care plans are kept at a high standard and are reviewed, monitored and changed accordingly to respond to service user's needs
- Meeting service users care needs and communicating with relevant medical professionals
- Writing safeguarding reports and performing internal investigations, responding to safeguarding concerns appropriately
- Evaluating at ensuring high quality of care being provided
- Supporting care staff and line managing seniors whilst mentoring and developing skill set
- Promoting person cantered care and encouraging reflective practice amongst the care team
Deputy Manager Mental Health - Glenholme
(2020-01 - 2023-12)
Overseeing the running of a care home consisting of 18 adults from the ages of 19 to 72 living with a range of mental health needs including schizophrenia, autism, depression as well as dementia.
- Answerable to the home manager overseeing the electronic care plan system, ensuring they are kept up to date and relevant
- Actioning GP requests and overseeing medication order and delivery
- Ensuring the home is run in line with CQC's key lines of enquires
- Mentoring team leaders and speaking with outside professionals
- Attending meetings, supervising staff, and leading staff meetings
- Providing training and ensuring records are up to date
- Completing monthly audits and actioning payroll
- Being actively part of the recruitment process, marketing and supporting the staff on the floor in assisting our service users
Deputy Home Manager/Acting Home Manager - Quantum Care Ltd
(2018-01 - 2020-12)
Overseeing the running of a 52 bedded residential care home alongside the home manager meeting the CQC key lines of enquiry as well as working to meet the standards of Hertfordshire County council and Quantum care.
- Ensuring care plans are kept up to date and are person cantered to the individual
- Looking at the home from a business perspective and ensuring occupancy is maintained
- Assessing the needs of potential service users and involving them in their care
- Supervising a management team of six, ensuring they have bimonthly supervisions and annual appraisals
- Supporting them on leading a team of care staff
- Writing safeguarding reports and conducting internal investigations when required
- Arranging and holding staff meetings
- Ensuring all staff are up to date on all training including PPE
- Delivering training including manual handling and updating staffs training records
- Regularly risk assessing service user's manual handling requirements and ensuring care plan is reflective of current needs
- Working closely with GP surgery & Hertfordshire urgent care, keeping a close relationship
- Reviewing and booking medications following company policy and procedures
- Managing staff annual leave, alongside sick leaves, covering the rota, ensuring that the home is always safe
- Overseeing an incident report online system and ensure service users and care plans are reflective of any incident that occurred
- Using own initiative and coming up with innovative ideas which can improve different work practices or further improve the wellbeing of service users
- Attending training which reflects own progress in job role
- Had to leave the role as the home closed due to the age of the building which made self and team redundant
Care Team Manager - Quantum Care
(2017-01 - 2019-12)
Leading a care shift from the front with a team of up to 12 care staff. Assisting the home manager and deputy in ensuring care plans are written in a person-centred way running a unit of 12 service users.
- Delivering and effectively writing handover
- Supervising care staff and supporting staff in delivering person centred care
- Assisting with service users personal care and meeting their needs
- Keeping communication lines open with families and holding annual reviews
- Writing care plans for allocated unit and ensuring they are kept up to date
- Administering medications to service users following MAR sheet
- Arranging GP visits and flowing up with medications, updating care to ensure they are current and reflect current health needs
- Arranging and holding staff meetings
- Delivering training in emergency aid and food safety to all staff
Relief Care Team Manager/Night Manager/Carer - Quantum Care
(2013-01 - 2017-12)
- Assisting service users with personal care
- Ensuring daily records are filled out
- Providing outstanding person-centred care
- Attending training
- Planning and delivering activities tailored to service user's individual needs
