Robert Hart

I have a passion for making a real difference to people's lives, believing in the individual and their right to choose. I strive to champion people from all walks of life, whether that be the service user's I support or the staff I lead. I'm aware of the importance of leading and educating staff which results in outstanding care being delivered.

Naturally a calm and collected person, who will evaluate a situation and quickly come up with the right solution. An experienced manager within the care industry with the vision of improving the well-being of individuals and contributing to making a positive change to the care sector in the UK.

Registered Home Manager - Glenholme Healthcare

(2023-01)

Overseeing and being solely responsible as the care quality commissioned registered manager for the running of a 42 bedded care plan with a good CQC standard rating and good/excellent in local authority whilst in Home Manager post. Ensuring the home is run and managed with residents at the heart and in a person-centered way.

• Managing the home to ensure and maintain compliance with regulators such as CQC and the local authority as well as upholding company values
• Ensuring the overall health and safety of the service
• Managing a team of 50, overseeing all aspects of employment, HR, supervision and appraisal as well as conducing monthly team meetings
• Delegating tasks such as care planning to the appropriate team members and overseeing that care plans are reflective of current needs
• Championing good practice and serving as the homes safeguarding lead
• Providing training to staff in manual handling and medication and ensuring training compliance is high and maintained, sourcing local training providers
• Ensuring occupancy is maintained at 42 and putting in place market provisions
• Keeping good and positive relationships with all stake holders, whilst maintaining positive relations with local GP surgery and nursing team
• Overseeing the maintenance of the home and delegating when required, sourcing local builders and carpenters
• Meeting with residents regularly and spending time listening to their issues, comments and compliments
• Compiling evidence of outstanding practice within the service and working to ensure an outstanding in CQC is achievable
• Maintaining budgets, keeping budgets within agreed limits and attending monthly budget reviews
• Being aware of staffing and commissioned hours and ensuring hours are met in line with dependency tool

Deputy Manager Vera James House - Glenholme - Ely

(2022-01 - 2023-12)

Supporting the Home Manager in the running of a 42-bed care home, supporting individuals living with dementia and other health needs.

• Ensuring care plans are kept at a high standard and are reviewed, monitored and changed accordingly to respond to service user's needs
• Meeting service users care needs and communicating with relevant medical professionals
• Writing safeguarding reports and performing internal investigations, responding to safeguarding concerns appropriately
• Evaluating at ensuring high quality of care being provided
• Supporting care staff and line managing seniors whilst mentoring and developing skill set
• Promoting person cantered care and encouraging reflective practice amongst the care team

Deputy Manager Mental Health - Glenholme

(2020-01 - 2023-12)

Overseeing the running of a care home consisting of 18 adults from the ages of 19 to 72 living with a range of mental health needs including schizophrenia, autism, depression as well as dementia.

• Answerable to the home manager overseeing the electronic care plan system, ensuring they are kept up to date and relevant
• Actioning GP requests and overseeing medication order and delivery
• Ensuring the home is run in line with CQC's key lines of enquires
• Mentoring team leaders and speaking with outside professionals
• Attending meetings, supervising staff, and leading staff meetings
• Providing training and ensuring records are up to date
• Completing monthly audits and actioning payroll
• Being actively part of the recruitment process, marketing and supporting the staff on the floor in assisting our service users

Deputy Home Manager/Acting Home Manager - Quantum Care Ltd

(2018-01 - 2020-12)

Overseeing the running of a 52 bedded residential care home alongside the home manager meeting the CQC key lines of enquiry as well as working to meet the standards of Hertfordshire County council and Quantum care.

• Ensuring care plans are kept up to date and are person cantered to the individual
• Looking at the home from a business perspective and ensuring occupancy is maintained
• Assessing the needs of potential service users and involving them in their care
• Supervising a management team of six, ensuring they have bimonthly supervisions and annual appraisals
• Supporting them on leading a team of care staff
• Writing safeguarding reports and conducting internal investigations when required
• Arranging and holding staff meetings
• Ensuring all staff are up to date on all training including PPE
• Delivering training including manual handling and updating staffs training records
• Regularly risk assessing service user's manual handling requirements and ensuring care plan is reflective of current needs
• Working closely with GP surgery & Hertfordshire urgent care, keeping a close relationship
• Reviewing and booking medications following company policy and procedures
• Managing staff annual leave, alongside sick leaves, covering the rota, ensuring that the home is always safe
• Overseeing an incident report online system and ensure service users and care plans are reflective of any incident that occurred
• Using own initiative and coming up with innovative ideas which can improve different work practices or further improve the wellbeing of service users
• Attending training which reflects own progress in job role
• Had to leave the role as the home closed due to the age of the building which made self and team redundant

Care Team Manager - Quantum Care

(2017-01 - 2019-12)

Leading a care shift from the front with a team of up to 12 care staff. Assisting the home manager and deputy in ensuring care plans are written in a person-centred way running a unit of 12 service users.

• Delivering and effectively writing handover
• Supervising care staff and supporting staff in delivering person centred care
• Assisting with service users personal care and meeting their needs
• Keeping communication lines open with families and holding annual reviews
• Writing care plans for allocated unit and ensuring they are kept up to date
• Administering medications to service users following MAR sheet
• Arranging GP visits and flowing up with medications, updating care to ensure they are current and reflect current health needs
• Arranging and holding staff meetings
• Delivering training in emergency aid and food safety to all staff

Relief Care Team Manager/Night Manager/Carer - Quantum Care

(2013-01 - 2017-12)

• Assisting service users with personal care
• Ensuring daily records are filled out
• Providing outstanding person-centred care
• Attending training
• Planning and delivering activities tailored to service user's individual needs

Diploma Level 3 - Health and Social Care - Unique Training Solutions (2019-01 - 2020-12)

Diploma Level 2 - Health and Social Care - North Herts College (2017-01 - 2018-12)

Level 5 - Management Health and Social Care (2022-01)