Robert Moody

IT Service Management and Digital Workplace Leader

Talent

DorchesterMember since September 21, 2026

IT service managementContinual improvementGlobal service deliveryTeam leadership and developmentITSM platform ownershipService performance and governanceExecutive stakeholder engagementSupplier and commercial managementIT asset and configuration managementDigital workplace transformationAI Governance and adoptionMicrosoft Endpoint ManagerCyberArk Endpoint Privilege ManagementService deliveryDesktop supportProcurement and asset standards

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IT service managementContinual improvementGlobal service deliveryTeam leadership and developmentITSM platform ownership

About

ITIL Master and senior IT leader with more than 15 years of management experience across global manufacturing and defence organisations. Currently responsible for global end user computing strategy, operations and digital workplace delivery at ASMPT, with membership of the Global IT Leadership Team. Known for leading service transformation, strengthening operational governance and delivering secure, user-focused workplace services across complex global environments.

Experience spans IT service management transformation, service governance, people leadership and technology lifecycle planning. Combines technical credibility with senior leadership experience across security, infrastructure, supplier and operational teams, with a focus on improving services, managing risk and delivering practical change across complex global environments.

Experience

Senior Manager, End User Computing - ASMPT SMT - Weymouth, UK

(2018-08)

Lead global EUC strategy, operations and digital workplace delivery, supporting an environment of approximately 15,000 users. Global electronics manufacturing group.

Contribute to IT strategy, governance and continual improvement as a member of the Global IT Leadership Team.
Own the IT Service Management platform, having led the rollout of a new ITSM platform across the organisation.
Direct EUC strategy and Microsoft Endpoint Manager adoption, improving device standardisation and security. Led the adoption of CyberArk Endpoint Privilege Management.
Work with Cybersecurity, Network and Infrastructure teams on global digital workplace services and security controls.
Lead business transformation, merger and acquisition projects.

Desktop and Service Delivery Manager - BAE Systems - Guildford and London, UK

(2014-03 - 2018-03)

Directed service delivery and desktop support for approximately 5,000 users across global secure and commercial networks. Detica / Applied Intelligence division.

Managed five regional leads and more than 30 technical staff, maintaining SLA targets and strong stakeholder relationships.
Oversaw a £7m annual budget and defined global procurement and asset standards.
Represented Infrastructure at executive service reviews and drove service improvements.
Led office build and relocation projects for new secure facilities, ensuring IT readiness and compliance.

2nd Line Support Manager - BAE Systems - Guildford and London, UK

(2010-01 - 2014-04)

Technical Support Specialist - SGB Group

(2006-07 - 2008-09)

Desktop and infrastructure engineering support.

Chalet Host - Snowline VIP

(2005-11 - 2006-04)

Educational Demonstrator - University of Plymouth

(2004-06 - 2004-07)

Presented the Sony AIBO robot in schools to promote STEM education.