Robert Williams

A highly reliable and safety-focused operations professional with extensive experience in regulated, safety-critical environments including aviation, logistics, and public-facing roles. Demonstrates strong situational awareness, excellent communication and a proactive approach to risk management. Brings transferable skills ideally suited to rail, transport and other regulated operational sectors.

Mentor / Teaching Assistant - Want2Achieve

(2025-05)

Education & Criminal Justice Sector

• Deliver 1:1 and group mentoring to individuals with behavioural, emotional, and social challenges.
• Support vulnerable young people and offenders, promoting engagement, wellbeing, and personal development.
• Apply effective de-escalation and conflict-management techniques in challenging environments.
• Collaborate with safeguarding teams, education staff, and external agencies to ensure compliance and safety.
• Maintain accurate records of interventions, incidents and progress.
• Working with the Safety Custody Team to deliver structured workshops within Category B & C prisons, supporting rehabilitation and reintegration
• Build professional relationships with inmates to encourage engagement in positive behavioural change.
• Maintained detailed case notes and reports in line with prison service standards and confidentiality requirements.

Ramp Team Leader / Line Trainer/ Supervisor - Jet2.com

(2018-03 - 2025-04)

• Led, briefed and delegated tasks to ramp teams, ensuring full compliance with aviation safety and operational procedures.
• Supervised and coordinated ramp operations to ensure safe, efficient and on-time aircraft turnarounds in a safety-critical environment
• Conducted aircraft marshalling, pushback operations and towing in line with safety protocols.
• Performed daily safety inspections and compliance checks on aircraft and ground equipment.
• Trained and assessed new staff, ensuring competence in safety-critical tasks.
• Maintained situational awareness in fast-paced environments with multiple hazards.
• Maintained clear communication with flight crew, dispatch and ground staff to ensure seamless operations.
• Completed operational documentation and compliance reporting accurately.

Customer Service Team Member (Driver) - Ocado

(2015-01 - 2018-02)

• Delivered high-quality customer service while meeting strict delivery schedules.
• Conducted vehicle safety inspections before and after use.
• Managed routes using digital navigation and logistics systems.
• Resolved customer issues professionally and efficiently.
• Ensured compliance with road safety and company operational standards.

Courier / Delivery Driver - Safer Logistics (Yodel, Parcelforce, City Link)

(2012-11 - 2014-12)

• Completed time-critical, multi-drop deliveries to residential and commercial customers.
• Ensured accuracy, security, and safe handling of goods.
• Maintained compliance with driving regulations and company procedures.
• Built strong customer relationships through reliable service.

Sales & Operations - Workwear4u

(2009-07)

Self-Employed (Part-Time)

• Manage end-to-end sales of PPE and workwear to local businesses.
• Source products, manage supplier relationships, and coordinate deliveries.
• Handle invoicing, customer service, and account management.
• Maintain strong client relationships and repeat business.

Forklift Truck Instructor - Astmer Services Ltd

(2005-07 - 2009-07)

• Delivered accredited training on reach and counterbalance forklifts.
• Assessed candidates through theory and practical testing.
• Ensured compliance with health & safety legislation and training standards.
• Issued certifications and maintained training records.

Floor Layer / Labourer - W&W Contract Flooring

(1996-05 - 2003-04)

• Worked on nationwide industrial projects in manufacturing and distribution environments.
• Followed strict site safety procedures and contributed effectively to team operations.

NVQ Level 1 & 2 - Youth Work - Matthew Boulton College

BTEC National Diploma - Computing

City & Guilds Level 1–3 - Woodwork & Joinery

GCSEs