Darcus Thorne

Safety-conscious team leader with more than 20 years' experience in regulated, public-facing care, housing and banking environments. Trusted to assess risk, respond calmly to incidents, maintain accurate records and coordinate people through challenging situations. Brings the discipline, vigilance and personal accountability required for lone weekend work, together with a clear commitment to training, progression and a long-term railway career.

Team Leader and Management Roles - Care and Management Services

(2010-08)

Lead day-to-day operations in regulated care settings, allocating work and maintaining safe, consistent standards.

• Assess risk and produce accurate placement plans and incident reports that support safeguarding decisions and follow-up action.
• Coordinate with social workers, schools and external professionals, ensuring essential information is communicated clearly.
• Take control during incidents, give clear direction and escalate concerns promptly through the correct channels.
• Maintain confidential records and documentation that support inspections, accountability and regulatory compliance.
• Supervise and develop staff, reinforcing expected standards and addressing performance or conduct concerns.

Assistant Housing Officer - Sandwell Homes

(2004 - 2010)

• Planned and completed property visits and welfare checks independently, assessing conditions and documenting findings.
• Investigated tenancy and anti-social behaviour concerns, gathering information and progressing cases appropriately.
• Coordinated with residents, contractors and local authorities while maintaining accurate, confidential case records.
• Responded professionally to challenging behaviour and competing demands while protecting service standards.

Bank Clerk - Barclays Bank

(2000 - 2004)

• Processed financial transactions accurately while protecting confidential customer information and handling cash responsibly.
• Followed banking controls consistently and delivered calm, professional service in a busy branch environment.
• Supported reliable daily branch operations through accurate administration, communication and teamwork.

QCF Level 5 - Leadership & Management in Health & Social Care

QCF Level 3 - Health & Social Care

GCSEs - English, Mathematics (Grade C or above), History (Grade B)