Rochi Teacher

Multilingual Office & Student Services Manager with 20 years of experience in education, customer service, safeguarding, and compliance-driven environments. Strong track record improving administrative processes, supporting student welfare, and delivering high-quality service in fast-paced, multicultural settings. Known for professionalism, empathy, and operational efficiency.

Office & Student Services Manager at International Language Centres (2022-06 – Present)

• Manage daily branch operations including student administration, accommodation, financial records, and compliance.
• Act as Designated Safeguarding Lead, ensuring student wellbeing and adherence to safeguarding standards.
• Support international students with onboarding, welfare concerns, and academic or accommodation queries.
• Collaborate with the Director of Studies and Regional Director to align performance with organisational goals.
• Maintain accurate records and streamline administrative processes to improve service delivery.

Customer Service Advisor at HSBC (2022-03 – 2022-06)

• Handled high-volume inbound calls regarding payments, overdrafts, and account issues.
• Updated customer information across multiple banking systems while ensuring compliance.
• Consistently met service-level targets.

SEN Learning Support Assistant at Smart Teachers (2020-01 – 2022-01)

• Supported students with complex learning and behavioural needs.
• Delivered tailored assistance and collaborated with teachers to monitor progress.
• Facilitated therapy sessions and promoted inclusive learning environments.

Swimming Teacher at Swimming Nature (2019-01 – 2022-01)

• Delivered lessons following Swim England standards.
• Ensured safety, engagement, and progression for students of all ages.
• Maintained progress records and met performance targets.

Customer Service Advisor at City of London Information Centre (2019-06 – 2021-09)

• Assisted visitors with travel, accommodation, and local information.
• Managed theatre, coach, and hotel bookings.
• Maintained up-to-date knowledge of events and transport.

Foreign Exchange Consultant at FEXCO (2014-09 – 2020-07)

• Handled high-volume currency transactions with strict AML compliance.
• Delivered VAT refund services to international customers.
• Built strong customer relationships to drive repeat business.

Sports Therapy in Sports Therapy – Future Fit (2023 – 2024)

Level 2 Swimming Teacher in Swimming – Institute of Swimming (2017 – 2017)

Certificate in Teaching Spanish in Spanish Teaching – Instituto Hemingway (2012 – 2013)

Diploma of Higher Education in Travel & Tourism – UNED (2000 – 2003)