Rochild Makela

Reliable, motivated, and professional individual with recent experience as a Student Receptionist at Global Banking School (GBS), providing front-of-house support and customer service to students, staff, and visitors within a busy educational environment. Persuasive communication and interpersonal skills, with experience handling enquiries, supporting customers, working within a team, and keeping professional standards. Fluent in English and French and confident communicating with people from a wide range of backgrounds.

Alongside professional experience, studied Construction Management, developing knowledge of construction processes, project management, health and safety, sustainability, construction technology, planning, and the built environment. Hardworking, adaptable, and keen to develop new skills, with an interest in progressing within customer service, administration, reception, property, facilities, and construction-related roles.

Student Receptionist - GLOBAL BANKING SCHOOL (GBS)

(2025-06 - 2026-08)

• Welcomed students, staff and visitors and provided a friendly, professional first point of contact.
• Responded to student and visitor enquiries and directed individuals to the proper department or member of staff.
• Provided face-to-face and telephone support while maintaining a professional and approachable manner.
• Assisted students with general queries and helped them access the proper support and information.
• Worked closely with colleagues to ensure enquiries were dealt with efficiently and professionally.
• Supported the smooth operation of the reception area and helped maintain a welcoming environment.
• Managed multiple enquiries during busy periods while remaining calm, organised, and helpful.
• Developed strong customer service, communication, administrative and problem-solving skills.
• Worked effectively with people from diverse backgrounds and proved cultural awareness and professionalism.
• Supported general administrative and organisational duties when required.
• Developed professional front-of-house experience within a higher-education environment.
• Strengthened communication and customer service skills through regular interaction with students, staff, and visitors.
• Gained experience working effectively within a professional team and busy reception environment.

Retail Assistant - SPORTS DIRECT

• Provided friendly and professional customer service in a busy retail environment.
• Aided customers in finding suitable footwear, clothing, and other products.
• Responded to customer questions and helped identify their requirements.
• Aided with customer orders and product enquiries.
• Worked in the stockroom and helped organise and manage stock.
• Sorted clothing and products to maintain an organised shop floor.
• Supported store presentation and cleanliness.
• Worked collaboratively with colleagues to maintain good customer service standards.
• Developed strong teamwork, communication, and retail skills.

Event Support - EVENTS & WEDDING DECORATIONS

• Aided with the preparation and organisation of weddings, birthdays, and other events.
• Worked as part of a large team to prepare decorations and event spaces.
• Helped ensure venues were organised and presented to a high standard.
• Communicated effectively with colleagues to complete tasks efficiently.
• Developed practical organisation, teamwork, and customer service skills.

Fundraising Volunteer - COLLEGE CHARITY FUNDRAISING

• Participated in a college fundraising event to raise money for charity.
• Aided with preparing and selling food, drinks, and clothing.
• Provided friendly and helpful customer service.
• Worked with other students to organise and deliver the fundraising activities.
• Developed confidence, teamwork, and communication skills.

Play worker — Work Experience - AFTER-SCHOOL CLUB — SOUTH LONDON

• Supported children during after-school activities.
• Aided with games, recreational activities, and storytelling.
• Helped support a safe, positive, and supportive environment.
• Aided with children's routines, including food and rest periods.
• Developed patience, responsibility, and communication skills.

Construction Management - UNIVERSITY (2024 - 2025)

Engineering — Refrigeration & Air Conditioning (2022 - 2023)

Level 3 - Art & Design Photography (2018 - 2018)

Level 2 - Art & Design Photography (2017 - 2017)

BTEC Level 3 - Art & Design (2015 - 2015)

A Level - Art & Design (2015 - 2015)

GCSEs - ARCHBISHOP TENSION'S SCHOOL (2007 - 2012)