Roderic Johnson

I am a hardworking and enthusiastic individual with valuable experience in healthcare and IT industries. I have excellent communication skills and enjoy building good rapport with clients. My qualifications in the health sciences and IT highlight my adaptability and interests. I am looking for a role where I can apply my strong communication, customer-service and IT skills to provide a professional service.

Residence Life Assistant (RLA) at University of Leeds, Residence Life Team (2023-01 – Present)

Providing a responsible student presence in student halls throughout the academic year.

• Assist with the development of community throughout the year through social events in student halls.
• Respond to concerns raised by residents and liaise with Warden/University accordingly.

Telephone Fundraiser at NTT (2022-07 – 2024-08)

• Call handling, outbound telesales and fundraising for various charities.
• Communicating with new and existing donors.
• Raising awareness of upcoming events for charities.

Network Engineer at LABS (2020-02 – 2021-09)

Managing network infrastructure in LABS' retail, property and co-working environments.

• Provide network support, configuring, installing and maintaining network infrastructure.
• Managing the on-boarding configurations of LABS clients, change requests and out of hours changes.
• Creating and maintaining network documentation.
• Managing network projects and ensuring they are delivered on time and to a high standard.

Network Support Engineer at Optimity (2019-04 – 2020-02)

• Supporting customer's Wibre (Wireless Fibre), Fibre, Managed Wifi and Telephony services.
• Configuring new routers for the onboarding of new clients.
• Documenting configuration changes and creating KB articles for Support Team.

Network Engineer at Runtech (2017-08 – 2019-03)

• Installing and troubleshooting issues on switches, routers, console servers for clients.
• Design/implement network infrastructure for co-working buildings across Europe.
• Create wireless surveys through Ekahau software for new wireless deployments.

Service Desk Engineer at Runtech (2017-08 – 2019-03)

• Support variety of clients working within AWS and Azure hosted Cloud platforms.
• Provide voice & data support for clients from providers such as Horizon, Gamma, Colt and Virtual1.
• Point of escalation for the service desk and provided training for new engineers.

Associate Practitioner, Histology at Queen Alexandra Hospital, NHS (2016-10 – 2017-02)

Carried out tissue processing, embedding, section cutting and staining on samples of tissue.

• Enhanced my attention to detail and ability to prioritise large workloads.

MChD/BChD in Dental Surgery – University of Leeds (2021)

BSc in Biomedical Science – University of Kent (2012 – 2016)

Study Abroad Exchange Programme – University of California, Irvine (2014 – 2015)

A-Levels – St. Bonaventure's & St. Angela's Sixth Form (2010 – 2012)

GCSEs – St. Bonaventure's Secondary School (2005 – 2010)