Rohit Singhania

A highly dependable and detail-oriented IT professional with robust experience in IT support, cybersecurity, and team management. I am dedicated to ongoing learning and adapting to new technologies, seeking a dynamic role that offers opportunities for growth and challenges within an innovative organization. I am skilled in enhancing cybersecurity measures and optimizing IT operations to align with organizational goals.

IT Support Technician Cloud 9 Builders Ltd

• Deliver hands-on technical assistance across all departments, ensuring daily operations and quick resolution of issues.
• Communicate with external companies to address challenges and coordinate repairs, ensuring the ongoing efficiency of TI systems.
• Oversee and enhance the company's IT ecosystem, including workstations and components, to ensure reliable performance and minimal disruptions.
• Administer and secure user accounts in active directory services, managing easy access and permissions to safeguard data integrity.
• Diagnose and resolve hardware and software issues efficiently.
• Facilitate the integration of new technology solutions and positively impacting by cutting configuration time by 30%.
• Conduct routine data backups and ensure robust data protection strategies ot mitigate risks and support uninterrupted business operations.
• Lead training sessions for end-users on software tools and applications,

boosting productivity and reducing the volume of support inquiries by 10%.

July 2022 - July 2023

Tech Support Woodlark Carpentry & Roofing Ltd, London

•Acted as the go-to technical advisor for workers, explaining use of technology.

-Managed troubleshooting of al digital equipment, from PCs ot mobile devices, ensuring al technology is in working order.

• Lead the roll-out of new technology initiatives, improving the team's access to the latest tools.
• Provide training to workers on new technology boosting staff proficiency and decreasing the volume of technical queries.
• Attended emergency call-outs at short notice ot provide tech support or fix software, systems or device malfunctions.

2023

Bachelor of Science Computer Science (Upper Division 2:1) Brunel University London, London - 2023

2020

A-Levels Information Technology