Rohmesa Naaz

Professional and approachable customer service and administration professional with over eight years of experience across healthcare, retail and office environments. Experienced in welcoming and supporting customers face-to-face, handling telephone and email enquiries, managing appointments, maintaining accurate confidential records and providing organised administrative support. Brings strong communication, organisation and customer-service skills that transfer well to hotel reception and front-of-house environments.

Following a career break to care for my children, now seeking a part-time hotel receptionist, front-of-house or guest services role of approximately 16 hours per week.

Medical Secretary - Manchester Royal Eye Hospital

(2022-02 - 2024-12)

• Managed patient appointments and clinical correspondence in a busy professional environment.
• Answered telephone enquiries, accurately recorded messages and communicated information clearly.
• Updated confidential patient records using NHS systems, demonstrating accuracy and discretion.
• Worked closely with clinicians to support efficient and well-organised patient care.

Customer Service Administrator - Hermes

(2021-10 - 2022-02)

• Responded to customer enquiries by email regarding deliveries, returns and damaged parcels.
• Tracked consignments and provided clear updates to major retail clients.
• Handled customer issues professionally and helped resolve queries efficiently.

Administrative Assistant - Visualizit - Oldham

(2019-11 - 2021-11)

• Provided reception support, greeted customers and answered telephone calls professionally.
• Completed filing, printing, scanning and data-entry tasks accurately.
• Supported day-to-day office administration and helped maintain an organised customer-facing environment.

Retail & Customer Service Assistant - H&M, Sainsbury's and Givenchy

(2016 - 2019)

• Delivered customer service in busy retail environments and responded to customer enquiries.
• Handled tills and supported merchandising activities.
• Worked effectively in fast-paced environments while maintaining a professional and helpful approach.

Level 2 Certificate - Customer Service

Level 2 Certificate - Business Administration

Level 2 Certificate - Childcare

GCSE - English, Maths and Science