Reception & Reservation Supervisor - Lighthouse Hotel Management - Inverness-shire
(2025-09)
- Help lead the front desk team, inspiring agents to provide outstanding service with a genuine smile. Leverage charm and exceptional communication skills to ensure every guest receives a warm welcome, making them feel like royalty from the moment they step through our doors.
- Work within reservations to ensure optimal room inventory and accuracy. This involves processing special requests, managing room blocks, responding to enquiries, creating reservations and addressing complex booking issues or system discrepancies to secure a smooth and accurate check-in process for every arrival.
- Actively engage with guests, constantly working to anticipate their needs and consistently going above and beyond to exceed their expectations. Focus on building real connections with our guests during their stay.
- Oversee the daily operations of the reception desk, where key focus is guiding and mentoring the front desk agents to deliver truly exceptional service. Share knowledge and expertise by providing ongoing training to ensure our team is equipped with the skills needed to create magical experiences for our guests.
- Handle guest requests, complaints, and challenging situations with grace and efficiency using keen eye for detail and exceptional problem-solving skills. Resourcefulness allows turning obstacles into opportunities to showcase commitment to total guest satisfaction.
- Collaborate closely with various departments, including housekeeping, concierge, and reservations, to ensure seamless guest experiences. Excellent teamwork skills help to foster a harmonious work environment, where everyone works together to create an exceptional stay for our guests.
Central and Corporate Reservation Executive (Remote) - The Revel Collective - Inverness, Highland
(2025-04 - 2025-08)
- Handling incoming event and booking enquiries across multiple venues in the UK.
- Assist in driving overall bar revenue by taking part in company initiatives, implementing outbound sales techniques and initiating new marketing ideas.
- Liaison with clients and teams from planning to implementation of bookings, functions and events across multiple venues.
- Hosting and co-ordinating bookings, functions and events operationally, alongside the venue's management, bar and waiting team.
- Daily booking and online reservation system administration, including devising event proposals & manuals, booking/event payments and processing invoices.
- Assisting in managing venue's social media accounts.
- Expanding existing and maintaining client database for multiple venues and data collecting through proactive sales activities
Sales & Events Executive - The Revel Collective - Glasgow City Centre, Glasgow
(2023-11 - 2025-03)
- Respond to incoming event enquiries promptly and professionally, converting leads into confirmed bookings.
- Conduct venue show-rounds, presenting The Revel Collective's event spaces and services confidently and persuasively.
- Prepare detailed event proposals, quotations, and contracts in line with brand standards.
- Proactively seek new business opportunities through networking, outreach, and relationship building with corporate, social, and agency clients.
- Maintain an accurate pipeline of leads and bookings using the company CRM or event management system.
- Meet monthly and annual sales targets set by the Sales Manager/GM.
- Act as the main point of contact for clients from confirmation through to event execution.
- Gather and confirm event details, including schedules, layouts, catering requirements, AV needs, décor, and special requests.
- Prepare event function sheets and coordinate all event logistics with internal departments (operations, kitchen, bar, AV, etc.).
- Attend operational meetings to ensure smooth handover and clear communication of each event's requirements.
- Be onsite for key events as needed, ensuring delivery aligns with client expectations and brand standards.
- Build strong, long-lasting relationships with clients, ensuring exceptional customer service at every touchpoint.
- Conduct post-event follow-ups to gather feedback, resolve concerns, and encourage repeat business.
- Represent The Revel Collective with professionalism, enthusiasm, and a solutions-focused approach.
- Assist in creating event content for social media, marketing materials, and sales collateral when required.
- Support promotional campaigns, open days, showcases, or industry networking events.
- Keep up-to-date with market trends, competitor offerings, and new sales opportunities.
- Ensure all bookings, contracts, invoices, and client communications are accurate and up to date.
- Monitor event budgets and profitability, working closely with finance and management.
- Provide weekly sales reports and updates to the Sales & Events Manager.
Assistant Bar and Restaurant Manager - The Heathmount Hotel - Inverness
(2019-09 - 2023-11)
- Staff management - making weekly rota's, overseeing staff on shift.
- Restaurant Management - diary management- overlooking all bookings, running the restaurant during lunch and dinner service. Greeting customers, overseeing staff and table plans before and during service.
- Event Management- dealing with initial enquires, meeting with clients, planning and implementing the event. For example, private dinning, meeting hire and party bookings.
- Cash handling - dealing with the cash up at the end of each night. Setting floats for each till for the next morning.
- Bar Management- Assisting staff on the bar, dealing with customers, overseeing stock rotation and ordering, liaising with suppliers.
Reservation Agent - The Glen Mhor Hotel and Apartments - Inverness, Highland
(2020-03 - 2020-05)
- Replying to emails and phone enquiries regarding room bookings and event enquiries from customers.
- Managing bookings over the phone and online bookings.
- Dealing with reviews and complaints on online platforms. For example; Tripadvisor and Booking.com
- Dealing with payments and invoicing payments
Bar and Event assistant - Raigmore Motel - Inverness
(2017-09 - 2020-02)
- Customers liasing either face to face or over the phone.
- Diary management
- Managing bookings for events, rooms and dinning in the restaurant.
- Handling email enquiries.
- Managing payment taking for rooms and events.
- Supervising the running of the bar and events when taking place.
- Assisting with event planning, set up and operations.
- Taking and serving orders for the evening dinning.
Waiter/Bartender - MaryField House Hotel - Bressay, Shetland Islands
(2017-06 - 2017-08)
- Money Handling.
- Serving/taking orders in restaurant.
- Serving alcohol in the bar.
- Handling room and dinner reservations.
- Stock rotation.
Barista - Havly Café - Shetland
(2014-06 - 2017-08)
- Face to face communication with customers.
- Money Handling.
- Stock rotation.
- Working the coffee machine.
Event Assistant - Inverness Caley Thistle Stadium - Inverness
(2017-05 - 2017-05)
- Assiting with conference event planning, setup and operations.
- Setting up and resetting of conference rooms and hospitality.
