Assistant Manager - Mitchells & Butlers Plc, Harvester - Live In Castleford/York
(2023-01)
Operating as manager and Host via a Zonal Management System in a consistent 30k a week Site.
- Using Rep.com to monitor Guest review score and Social Media Presence whilst maintaining a green rating with a YTD score of 4.71
- Aided General Manger in achieving the sites first all green scorecard that incorporates exceeding sales, profit, guest health, team engagement and safety
- Competent in all BOH Systems Inc. end of night cash up/weekly Payroll and Tip declaration, Team plan Staff Scheduling in relation to adhering to robust labour forecasts
- Running Shifts as Duty Manager and creating a Team Shift Plan incorporating Breaks, sales targets and 5 star sales incentives
- Ordering Stock Via Trade Team and completing period Stock counts / In-charge of Wet Stock's (SWS) Delivering Full Stock's Monthly over Zoom to District & RBM
- Completed 2 Weeks Mandatory training in Sunderland and Leeds (Kitchen/FOH/TMS/KMS) and numerous training courses via Mable (on Teams Chanel and at various Locations) as required to aid development
- Assisted the General Manager in all day-to-day duties; Including week long successful annual leave holds, maintaining a 5-star EHO on one of the occasions, with the help of KM
Assistant General Manager - Twine and Barrel Ltd - York
(2022-08)
Fully assisted service (Gastro style pub restaurant).
- Staff training, performing interviews and hiring staff
- Using Res Diary to ensure bookings
- Using a Point One operating system to manage wastage, stock, GP, staff scheduling etc
- Working together to assist the General Manager, completing any tasks necessary
- Answering emails and dealing with any telephone correspondence
- Working with the Head Chef to ensure food standards remained high
- Completing any necessary paperwork, in order to ensure compliance with the relevant authorities
Steward then promoted to General Manager - St Vincent Social Club - Hull
(2015-02 - 2022-08)
- Serving a variety of alcoholic and soft beverages
- Overseeing inventory and placing orders / stock management
- Provided organisational leadership and established business vision to achieve sales, profit, and revenue goals
- Managed payroll, whilst in regular contact with accountant
- Minimised loss and misuse of equipment through proper supervision and staff training
- Selected and mentored a Committee, creating a confident leadership team
- Planning key events and function's, liaising with entertainment agencies
- Used social media to expand target audience and maximise profits/profile
- Maintained a Health and Safety Log, risk assessments, pest control, staff training records, PL/EL Insurance and fully complied with the Licencing Act 2003 and Gambling Act 2005
FOH/BOH - Cellar Management FOH & Line Chef - Sailmakers - Hull
(2011-01 - 2015-02)
- Operated and re-stocked the bar/ Expedite and food run
- Cellar Management - including line cleaning and Stocks and accepting Deliveries
- Cooking to order, food preparation & Pots / Deserts
