Senior Partnerships Executive - Administration & Projects at Global (2024-07 – Present)
- Managed landlord and contract data across key systems, ensuring databases accurately reflected contract terms, payment schedules, and expiry dates for a large outdoor advertising estate
- Owned end-to-end contract drafting for the team, drafting and reviewing up to 40 contracts a month and coordinating with colleagues across the wider partnerships function
- Processed manual payments of £100,000+ and led payment reconciliation on time-sensitive disputes — including managing a case involving a threatened legal claim through to settlement while a colleague was unavailable
- Oversaw invoice approval and payment runs, ensuring deadlines were met and financial records remained accurate
- Acted as first point of contact for payment and contract queries, resolving 500+ queries a week across multiple inboxes from internal stakeholders and external landlords
- Produced and analysed monthly reporting (including board-level reporting), weekly TOC/BIC/POC reports, and dead panel reporting to keep estate data current
- Led on IFRS16 audit queries, resolving issues and liaising with relevant teams
- Drove process improvement initiatives, including progressing VAT landlords onto self-billing (liaising directly with finance) and reconciling Fusion data with Site Tracker
- Became subject-matter expert on core systems, training new starters and developing documentation/storage processes for contracts
- Involved in the recruitment process for all current Executive-level hires, interviewing candidates alongside senior team members
- Line managed a direct report: conducted regular one-to-ones, set and tracked performance goals, and delivered on-the-job training and development
Partnerships Executive - Administration & Projects at Global (2023-09 – 2024-07)
- Support Head of Partnerships Manager – Administration & Projects in developing roadmap for improving administration systems
- Implement all changes to fusion data including financial, responsible for the day-to-day management of Fusion change requests, from the partnerships team and I provide better solutions and recommendations to the senior partnerships estates executive
- Responsible for drafting contracts & sending to asset partners – including amendments and re-drafting working with the legal team regarding any contract issues
- Manage multiple shared inboxes picking up other teams inboxes when needed
- Main liaison for IFRS16 & audit queries, report any changes
- Trained all new members of the estates team on the internal systems
- Weekly and Monthly reports ran for Estates team and Board Report
- Manage asset partners invoices including validation of VAT and self-billing
- Handle confidential financial information and liaise with the finance team to ensure payee is set up correctly according to protocol
- Attend site-tracker development meetings and provide training to wider team as new functions become available
Partnerships Executive at Global (2022-05 – 2023-09)
- Resolved landlord complaints and issues on a regular basis
- Ensured all contract documentation processes are adhered to and information provided is checked thoroughly before passing to Finance Team
- Implemented negotiation skills to ensure tenure of panels in the rebuild project
- Managed multiple shared inboxes picking up other teams inboxes when needed
Desktop Auditor / Quality Assurance at ICF (2021-01 – 2021-11)
6 Month fixed term contract - extended
- Assessed and checked the data on 100+ customer applications per day to check whether they were eligible for the voucher scheme
- Moved to the quality control team where I was given the extra responsibility of quality checking the post audit teams completed work, as well as managing my own post audit workload
- Highly detail oriented, required to point out any errors or mistakes with the applications that may have occurred previously during the audit chain
- Weekly debrief with the other quality controllers to review what things the team were doing wrong or may not have been working as they should to then relay to the team leaders for them to feedback to the other auditors to help improve the work we were producing
- Spoke to auditors who were making repeat errors to explain the correct and more efficient way to process the applications
- Contacted the customers to help them with the completion of their applications that were submitted with missing information in order to move it along to completion
Store Assistant at Miss Selfridge (2019-07 – 2021-01)
- Provide a good retail customer experience, provide advice and support
- Complete sale transactions and handle cash
- Been given responsibility to be supervisors number 2 which includes running the shop floor and making important decisions when supervisor can't be on there. Complete figures when on the evening shift
- Successful with KPIs which led me to win all incentive competitions since being there
- Received good feedback in my first review which included being good at tasks, reliable with shifts, supporting new staff members and always being happy to help them when they're struggling
