Roshani Limbu

Store Manager with 7+ years driving multi-site retail operations, leading 12+ staff across 2 stores to improved commercial performance and compliance. Skilled in KPI-led analysis, project deployment (including Vision R rollouts and cross-functional trials), store setup, and coaching assistant store managers and customer advisors to achieve promotions and measurable revenue gains. Focused on building high-performing teams, streamlining operational audits and processes, and scaling regional impact through targeted development and continual improvement

Band 1 Store Manager Secondment - Three UK - Reading

(2024-05)

• Led daily operations for 2 stores ensuring commercial targets and compliance across all platforms.
• Implemented targeted action plans from KPI analysis that produced measurable results across the area.
• Developed and promoted store leaders through structured coaching, enabling multiple ASM and CA promotions.
• Coordinated Vision R1/R2 deployments and trials with operations and auditors to improve store efficiency and audit outcomes.
• Developed and executed advanced reporting systems, enabling precise identification of performance gaps and driving measurable improvements.
• Spearheaded cross-store initiatives to enhance customer engagement, leading to noticeable increases in foot traffic and sales conversion rates.
• Orchestrated the implementation of new inventory management practices, resulting in substantial reductions in stock discrepancies and improved turnover.
• Analysed sales data trends to inform strategic decisions, driving marked improvements in product placement and promotional effectiveness.
• Cultivated a team-oriented culture, actively mentoring staff to foster personal growth and enhance overall team performance.

Assistant Store Manager - Three UK LTD - Reading & Maidenhead

(2022)

• Provide expert and accurate solutions to user issues (incidents) to ensure user satisfaction and productivity.
• Acquire, maintain, and expand knowledge of relevant products, current support policies, and methods of support delivery, to provide technically accurate solutions to customers
• Able to draw up and execute strategic and innovative sales plan
• Keeping customer service at heart of everything by following company values and enablers
• Maintaining customer experience to the highest level of standards
• Deliver store targets and achieving high conversion measures

Bachelor's degree - Marketing - University of West London (2019)

Foundation degree - Travel and Tourism (2018)