Administrative Support (part time, remote) - GetAgent - London
(2025-01)
Currently working part time, to focus on completing my Nutrition qualification, handling various administrative responsibilities:
- Supporting the finance team with the preparation and submission of legal documents including MCOLs, LBAs and LBCs for late payments and outstanding invoices.
- Inbox management for shared inboxes.
- Meticulous record keeping of escalations and submissions.
Client Relations & Operations Assistant Manager - GetAgent - London
(2024-05 - 2024-12)
My success leading the Client Relations team led to taking over the same responsibility for the Operations team. Responsibilities mirrored those outlined below, but were delivered across two separate teams, managing a total of 10 direct reports.
Client Relations Assistant Manager - GetAgent - London
(2023-09 - 2024-12)
- Acted as a central point of contact for day-to-day operational team needs and team management, ensuring a well-organised and efficient working environment.
- Managed any team queries, disputes, and escalations, providing final decisions and support to maintain high service standards.
- Managed and led onboarding for new starters, from interviewing candidates through to training.
- Proactively identified opportunities to improve current team processes, workflows, and the overall workplace experience.
- Assisted with and managed cross-department projects, investigations, and data reconciliation, identifying solutions and improving operational efficiency.
- Maintained and updated key metrics and reports to support team performance tracking.
- Maintained accurate team records and general team admin, ensuring up to date documentation.
- Conducted QA checks and monthly one to ones for individual team members, monitoring quality and providing actionable feedback along with effective training sessions for development.
- Monitored internal communication channels to resolve ad hoc issues, support team workload, and implement process improvements.
- Maintained relationships with partnered agents to ensure accounts are up to date and assist with any account issues, queries, or escalations.
Client Relations Team Leader - GetAgent - London
(2022-06 - 2023-09)
- Led and motivated a team of client relations agents, achieving and exceeding daily and weekly targets.
- Designed and delivered structured training and feedback, improving team productivity and client satisfaction.
- Acted as the primary point of contact for agents, resolving account issues, technical queries, and process updates.
- Partnered with internal departments to resolve cross-functional requests and strengthen collaboration.
Senior Partnership Executive - GetAgent - London
(2021-12 - 2022-06)
- Managed estate agent partnerships, delivering solutions to drive growth and client satisfaction.
- Trained partners on platform features, improving ROI and engagement.
- Promoted sponsorships and SEO tools, increasing revenue opportunities.
- Maintained strong relationships through proactive communication and support.
Client Relations Executive - GetAgent - London
(2020-08 - 2021-12)
- Acted as the first point of contact for agents, providing solutions and resolving queries quickly.
- Educated agents on the commercial benefits of leads, driving stronger engagement.
- Identified and addressed issues or objections, ensuring smooth client experiences.
- Supported agents with system troubleshooting and dashboard use, highlighting upsell opportunities.
Brand Partnership Manager - Urban Food Fest - London
(2019-04 - 2020-03)
- Secured and managed partnerships with up to 16 brands per season, drafting agreements and maintaining strong client relationships.
- Organised and delivered bespoke brand activations, pop-up events, and markets across multiple locations.
- Researched and contracted new market sites, producing proposals and managing operations for events such as the Angel Canal Festival.
- Scheduled and created social media content to promote partnered brands and upcoming markets and events.
Office Coordinator - Marsh & Parsons - London
(2018-07 - 2018-12)
- Coordinated daily operations across sales and lettings teams, including diary and file management while delivering excellent customer service.
- Ensured compliance with anti-money laundering regulations and maintained accurate property records.
- Prepared weekly property reports and updated online/physical listings to support marketing efforts.
