Operations Assistant - David Lloyd Clubs
(2026-01)
- In my current role I must take ownership of a wide range of ad hoc facility tasks within the club with constantly shifting priorities set by management, including general cleanliness upkeep, chemically testing pools, acting as a first-aid responder to emergencies within the club, covering lifeguards for attention breaks, providing reception cover, running exercise classes and helping with painting and decorating in the club.
- I gained First Aid at Work and Swimming Pool Emergency Rescue qualifications within my first month in the role, demonstrating an eagerness to quickly acquire the practical, safety-critical skills a facility environment demands.
- I act as the first point of contact for members at a busy club, resolving a variety of day-to-day queries with patience and clear communication, similar to providing reception cover and an excellent service to all facility users.
- Assist with invoicing, financial administration and compliance-related record-keeping, developing a structured, detail-oriented approach to administrative workloads and confidentiality of information.
Account Manager - Gallagher Insurance
(2024-09 - 2025-09)
- In this role, I was responsible for managing ongoing relationships with over 30 clients monthly, maintaining meticulous, audit-ready records and producing accurate reports, helping to develop a rigorous organisational approach needed to track busy, varied workloads.
- I achieved a 93% client retention rate through a warm and responsive communication approach, while operating within a highly regulated environment requiring strict compliance with documentation and reporting standards.
- Adapted written and verbal communications for diverse audiences, translating complex, technical information into clear, accessible language for non-specialists.
- Managed a complex, competing workload across multiple accounts simultaneously, consistently meeting deadlines and prioritising effectively in a fast-paced environment.
Client Manager - Marsh McLennan
(2022-12 - 2023-09)
- Coordinated documentation, scheduling and communications across 60 client accounts monthly, working within a fast-paced, multi-stakeholder environment to build strong organisational skills and excellent attention to detail essential to smooth operational delivery.
- I led an internal workflow improvement initiative, identifying inefficiencies, facilitating collaborative consultation across the team, and helping to design practical solutions, demonstrating the proactive ownership and structured thinking needed to keep an operation running smoothly.
- Prepared briefing materials, written summaries and reports for stakeholder meetings, translating complex information into clear, structured communications across multiple channels.
- Tracked action points and ensured consistent cross-departmental follow-up, demonstrating a reliable, detail-oriented approach that keeps projects and day-to-day operations on track.
Fashion Model - Boss Models / Next Models / Bananas Paris
(2017-01)
- Worked independently across multiple agencies in the UK and France, quickly adapting to new environments, expectations and working styles, and building trust with new teams and clients.
- Managed complex, self-directed schedules across three agencies simultaneously, demonstrating the adaptability, punctuality and professionalism needed to work reliably across varied and unsociable shift patterns.
Sales Associate - Fraser Hart
(2022-07 - 2022-12)
- In this role, I developed strong communication and active listening skills to exceed monthly sales targets by 170%, building genuine rapport with customers through a people-first approach.
- I rapidly mastered complex product knowledge and translated it into accessible communication for customers, displaying the ability to learn new domains quickly and apply them confidently.
- Helped train new colleagues, fostering their confidence in customer interactions and giving new starters a strong knowledge base to work from.
- Efficiently managed telephone communications, addressing customer queries and concerns and coordinating with the repairs team to maintain strong relationships.
Sales Partner (Menswear) - John Lewis
(2021-07 - 2022-05)
- Proactively engaged customers on the shop floor, identifying their needs and providing informed product advice, resolving queries and complaints to a successful conclusion.
- Helped maintain shop standards across the menswear department, including displays, stock availability and general cleanliness, contributing ideas for productivity improvements.
- I balanced till operation, customer queries and online order support across a varied day, developing the flexibility and pace needed in a busy, customer-facing environment.
Customer Team Member - The Co-operative
(2019-03 - 2020-09)
- Delivered friendly, considerate customer service in a fast-paced store environment, taking on a variety of different duties through each shift ranging from restocking shelves, answering the phone for deliveries, cashing up tills and wasting items at the end of the day.
Supermarket Assistant - Waitrose
(2018-07 - 2019-01)
- Provided attentive customer service across the shop floor and checkouts, helping customers find products and answering queries with a friendly, approachable manner.
- Kept shelves and displays well-stocked, tidy and compliant with store standards, and supported colleagues across different sections of the store as needed.
- Developed strong time-management skills, staying on top of tasks during busy periods and maintaining punctuality and reliability across shifts.
