Lead supervisor/warehouse manager
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Detail-oriented and accomplished professional with extensive experience identifying and solving logistical problems,
gaining new business contacts, reducing transportation costs, coordinating staff, maintaining stock levels,
and evaluating logistics performance.
Skilled in defining and executing SOPs across all logistics and procurement operations, managing warehouse operations, and developing roadmaps to meet corporate objectives and plans.
Demonstrated expertise conducting training and development programs, building /leading teams to achieve shared visions and goals, and promoting positive environments to enhance productivity.
Maintain health and safety standards, promoting a positive on-site safety culture ensuring SSOW’s / Risk Assessment materials for my business unit are fit for purpose are adhered to
Publish safety briefs and implement sustainable corrective actions when applicable
Publish Safety awareness material as required
Create and maintain an exceptional employee experience within my team
Be responsible for key people KPIs for my Business Unit including labour turnover and absence
Drive the training and coaching of Coordinators and Personal Shoppers in my team, promoting progression and personal development
Deliver the new starter on- boarding experience developing my team and driving retention
Ensure my team of Area Personal Shoppers have the tools to perform their job to the highest standards
Utilise Operational Excellence resources to actively improve performance and enhance the customer experience
Contribute to and sustain cadence frameworks maintaining standards and generating improvement opportunities
Communicate and report exceptions to other departments on site and throughout Ocado where necessary
Manage, motivate and support a team of Personal Shoppers within a time-sensitive and demanding operational environment
Responsible for the delivery and reporting of specific area KPI metrics including Productivity, Delivery on Time, Order Fulfilment and Employee Retention
Lead the team in the daily management of pre shift briefings, labour allocation, chairing meetings, addressing friction points, job allocation and communicating with internal and external suppliers including agency management representatives
Work closely with other support functions including the People Team, Engineering, Facilities and Safety Advisors to enable the CFC to achieve Ocado’s operational targets.
Undertake tiered management/personal shopper tasks if the need arises
Lift objects weighing up to 30kg (periodically) from the floor to shoulder height
Wear protective equipment to ensure requisite standards of health and safety are maintained
Train to use Mechanical Handling Equipment
