Roxana Dye

Detail-oriented and accomplished professional with extensive experience identifying and solving logistical problems,

gaining new business contacts, reducing transportation costs, coordinating staff, maintaining stock levels,

and evaluating logistics performance.

Skilled in defining and executing SOPs across all logistics and procurement operations, managing warehouse operations, and developing roadmaps to meet corporate objectives and plans.

Demonstrated expertise conducting training and development programs, building /leading teams to achieve shared visions and goals, and promoting positive environments to enhance productivity.

• Achieve high levels of customer satisfaction through in receiving and dispatching Hub stock requests in an orderly and timely fashion.
• Measure and report the effectiveness of warehousing activities and employees performance
• Ensure shipments’ and inventory transactions’ accuracy
• Communicate job expectations and coach employees
• Determine staffing levels and assign workload
• Interface with internal stakeholders to answer questions or solve problems
• Maintain items record, document necessary information and utilize reports to project warehouse status
• Identify areas of improvement and establish innovative or adjust existing work procedures and practices

Safety

Maintain health and safety standards, promoting a positive on-site safety culture ensuring SSOW’s / Risk Assessment materials for my business unit are fit for purpose are adhered to

Publish safety briefs and implement sustainable corrective actions when applicable

Complete adverse event investigations

Publish Safety awareness material as required

People

Create and maintain an exceptional employee experience within my team

Be responsible for key people KPIs for my Business Unit including labour turnover and absence

Drive the training and coaching of Coordinators and Personal Shoppers in my team, promoting progression and personal development

Deliver the new starter on- boarding experience developing my team and driving retention

Ensure my team of Area Personal Shoppers have the tools to perform their job to the highest standards

Quality and Cost

Utilise Operational Excellence resources to actively improve performance and enhance the customer experience

Contribute to and sustain cadence frameworks maintaining standards and generating improvement opportunities

Communicate and report exceptions to other departments on site and throughout Ocado where necessary

Delivery

Manage, motivate and support a team of Personal Shoppers within a time-sensitive and demanding operational environment

Responsible for the delivery and reporting of specific area KPI metrics including Productivity, Delivery on Time, Order Fulfilment and Employee Retention

Lead the team in the daily management of pre shift briefings, labour allocation, chairing meetings, addressing friction points, job allocation and communicating with internal and external suppliers including agency management representatives

Work closely with other support functions including the People Team, Engineering, Facilities and Safety Advisors to enable the CFC to achieve Ocado’s operational targets.

Undertake tiered management/personal shopper tasks if the need arises

Stand/walk for extended periods

Lift objects weighing up to 30kg (periodically) from the floor to shoulder height

Wear protective equipment to ensure requisite standards of health and safety are maintained

Train to use Mechanical Handling Equipment

Diploma of Higher Education in Lean Organisation Management Techniques

Bridgwater and Taunton College