Roxy Cole

Highly reliable, customer focused professional with experience across high-street retail and financial services. Quick to learn, comfortable with strict compliance and prepared to hit the ground running.

Customer Consultant (Saturdays) at Principality Building Society (2025-08 – 2026-09)

• Handled and counted physical currency while maintaining a precise till balance
• Delivered fast, friendly service to members during busy Saturday shifts
• Processed high-volume cash and card transactions, including deposits and withdrawals
• Utilised internal proprietary systems to manage accounts and process data
• Completed company-standard forms to accurately facilitate money transfers from passbooks to external bank accounts
• Followed strict financial security and compliance procedures for every transaction
• Worked collaboratively with the branch team to manage high footfall and meet customer needs
• Maintained a professional and welcoming environment for members visiting the branch

Team Member at Greggs (2024-06 – 2024-09)

• Delivered fast, friendly service to customers across in-store and takeaway channels
• Prepared and served food to brand standards, including hot counter and sandwich prep
• Operated tills, handled cash and card transactions accurately
• Maintained a clean, tidy, and welcoming shop environment
• Restocked shelves and chillers according to planograms
• Followed food hygiene and safety procedures as part of daily operations
• Worked collaboratively with team members to meet customer needs during busy periods

A Level in Media Studies, Sociology, Film Studies, English Literature – Coleg y Cymoedd (2024-09 – 2026-06)

GCSE in Multiple subjects – Porth Community School (2019-09 – 2023-09)