Roza

Energetic and customer-focused hospitality worker with 3 years of experience in fast-paced environments, providing exceptional service to guests. Fluent in both English and Polish, with a strong understanding of cross-cultural communication. Actively involved in an employee voice group, promoting a collaborative and positive workplace culture. Passionate about delivering top-tier guest experiences while supporting team morale and operational efficiency.

Crew Member - McDonald's - Thurmaston, Leicestershire

(2024-06)

• Demonstrates excellent communication skills when dealing with customers and staff
• Maintaines a clean and organised work area to ensure the safety and pleasant environment for customers and staff
• Works efficiently under pressure with my team members to meet tight deadlines
• Representing employees concerns and ideas as an SRI employee

Barista - Pausa Cafe - Banbury, Oxfordshire

(2024-02 - 2024-06)

• Adapted to different customer needs and preferences, resulting in increased customer satisfaction
• Demonstrated excellent problem-solving skills by quickly resolving customer complaints and inquiries
• Knowledgeable on different types of coffees and drinks.

FOH - Waitress - Pizza Hut - Banbury, Oxfordshire

(2021-06 - 2022-03)

• Prepared tables for guests before their arrival, including setting up silverware and menus
• Developed a deep understanding of menu items and specials, allowing accurate descriptions to customers
• Experienced at cash handling

Sandwich Artist - Subway - Banbury, Oxfordshire

(2020-03 - 2021-04)

• Followed proper food handling practices to ensure food safety
• Operated cash registers and handled money accurately and efficiently
• Ensured all ingredients were fresh and of the highest quality
• Opened and closed the store ensuring the store was ready for the start/ end of the day

GCSEs - Chenderit School of Art (2017 - 2020)