Rozhan Shd

Dedicated and people-focused customer service professional with extensive experience in fast-paced, high-pressure environments. Passionate about delivering exceptional service, creating positive experiences, and ensuring safety, comfort and care for every customer. Currently studying aviation online to further develop my industry knowledge.

Confident, adaptable and culturally aware, with a genuine enthusiasm for travel, different cultures and providing a high standard of service. Seeking a cabin crew role where I can contribute my strong communication skills, professionalism and commitment to customer care.

Supervisor - Skechers - London

(2023-07 - 2025-06)

Delivered outstanding customer service in a high-volume retail environment.

• Led and supported a team to achieve sales targets while maintaining excellent service standards.
• Handled customer enquiries and resolved issues promptly and professionally.
• Managed store operations, cash handling, and daily reporting.
• Trained and motivated team members, ensuring a positive and productive work environment.
• Maintained a calm and solution-focused approach during busy and challenging periods.

Supervisor - New Look - London

(2021-02 - 2023-01)

Provided exceptional customer service, ensuring a positive shopping experience.

• Supported store management with daily operations, including opening and closing procedures.
• Coached and developed team members, promoting high performance and morale.
• Managed customer complaints and resolved issues efficiently.
• Maintained visual merchandising standards and supported stock management.

Store Merchandiser - ALDO - London

(2021-04 - 2022-12)

Delivered a high level of customer service in a fast-paced retail setting.

• Maintained visual presentation and brand standards.
• Supported sales team with promotions and product knowledge.
• Worked collaboratively to create an engaging in-store experience.

Sales Assistant - Clark's Oxford St. - London

(2017-08 - 2019-12)

Provided friendly and knowledgeable service to a diverse customer base.

• Assisted customers in finding suitable products and offered tailored recommendations.
• Maintained an organised, visually appealing store and stock room.
• Consistently achieved sales targets and contributed to a positive team environment.

Customer Service Advisor - Sitel Group (NHS Campaign) - London

(2020-06 - 2021-02)

Provided accurate information and advice to the public during the COVID-19 campaign.

• Handled a high volume of calls with empathy, professionalism and patience.
• Developed strong communication and problem-solving skills in a fast-paced environment.

Online Aviation Studies - Aviation & Cabin Crew Training (Online Course) (2024)

BA (Hons) - Psychology

NVQ Level 3 - Beauty Therapy

GCSEs - English, Science & Maths (5 A*- B)