Ruby Brooks
Business Support Administrator
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About
Organised and detail-oriented Administrator with over 2 years' experience across NHS and professional office environments. Skilled in managing patient booking systems, coordinating administrative processes, and handling confidential information with accuracy and discretion. Proven ability to support busy teams, communicate effectively with service users, and maintain high standards of organisation.
Seeking an administrative role to contribute efficiently while continuing to develop professionally.
Experience
Business Support Administrator at Serco (2023-11 – Present)
- Provide administrative support within a fast-paced office environment
- Organise and maintain accurate digital and physical records
- Take clear and structured minutes during meetings
- Coordinate meetings, including scheduling and preparation of documents
- Handle sensitive information in line with data protection standards
Booking Clerk at Norfolk and Norwich University Hospital (2022-09 – 2023-09)
- Manage patient appointments using NHS booking systems
- Communicate professionally with patients via phone and email
- Maintain accurate and up-to-date patient records
- Support clinical teams with administrative coordination
- Ensure a high level of service in a busy healthcare environment
Administrator (Oncology Ward – Kickstart Placement) at Norfolk and Norwich University Hospital (2022-02 – 2022-08)
- Assisted with booking appointments and managing patient records
- Prepared and sent official correspondence and letters
- Answered calls and handled patient enquiries professionally
- Supported the team with general administrative tasks
Hairdressing Assistant at The Cutting Room (2017-04 – 2021-10)
- Delivered high-quality customer service in a busy environment
- Managed appointments and supported daily operations
- Developed strong communication and time management skills
