Ruby Hidalgo Brown

Marketing Student | Sales & Customer Service | Social Media & Administration

Talent

LiverpoolMember since October 5, 2026

Sales & Customer ServiceCustomer relationship managementFace-to-face salesCommunication and interpersonal skillsHandling customer enquiriesBuilding positive customer relationshipsWorking towards customer needsWorking effectively under pressureMarketing & Social MediaSocial media managementContent creation and communicationDigital marketing awarenessBrand awarenessUnderstanding of target audiencesMarketing strategy fundamentalsWritten communicationAdministration & BusinessAdministrative supportOrganisation and time managementAttention to detailData and document handlingProfessional communicationTeamwork and collaborationWorking to deadlinesPersonal SkillsHardworking and reliableConfident communicatorAdaptable and willing to learnPositive attitudeStrong work ethic

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Sales & Customer ServiceCustomer relationship managementFace-to-face salesCommunication and interpersonal skillsHandling customer enquiries

About

Motivated and ambitious Marketing student at the University of Liverpool with practical experience across sales, customer service, social media and administration. Experienced in working in a fast-paced sporting environment at Everton Football Club, developing strong communication and customer-facing skills, as well as gaining professional experience within the property investment sector. Currently studying Marketing at university, with a strong interest in marketing, business development, sales and digital media.

A reliable and adaptable individual who works well independently and as part of a team, with a strong willingness to learn and develop professionally.

Experience

Social Media & Administration at RW Invest (2024 – 2026)

Supported the day-to-day administration and organisation of business activities.
Assisted with social media content and contributed to maintaining the company's online presence.
Developed an understanding of digital marketing, social media engagement and brand communication.
Communicated professionally with colleagues, clients and other stakeholders.
Managed administrative tasks accurately and efficiently while working to deadlines.
Developed strong organisational and time-management skills within a professional property investment environment.
Gained exposure to the property investment industry and commercial business operations.
Used attention to detail when handling information, documentation and administrative responsibilities.

Sales & Customer Service at Everton Football Club (2022 – 2024)

Worked for two years in a customer-facing kiosk environment at Everton Football Club.
Provided friendly and efficient service to customers in a busy, high-pressure environment.
Processed customer orders and payments accurately and efficiently.
Communicated effectively with a wide range of customers and responded to queries professionally.
Worked as part of a team to ensure smooth day-to-day kiosk operations.
Maintained high standards of customer service during busy matchdays and events.
Developed confidence in sales, customer interaction and handling transactions.
Demonstrated reliability, punctuality and the ability to remain calm under pressure.