Ruby

Highly experienced and dedicated health and social care professional with over 22 years of experience supporting young adults and individuals with complex needs. Progressed from Support Worker to Senior Support Worker, First Line Manager (FLM), and currently working as a Service Manager. Strong background in leadership, safeguarding, compliance, auditing, medication management, and person-centred care.

Service Manager at MacIntyre Charity (2006-01 – Present)

Manage services for young adults with learning disabilities and complex needs.

• Lead and support a team of 34 staff
• Ensure CQC compliance and complete audits
• Complete safeguarding notifications and incident reporting
• Conduct financial audits and monitor budgets
• Carry out and review risk assessments
• Manage rotas, recruitment, and performance
• Chair team meetings

First Line Manager (FLM) at MacIntyre Charity

Senior Support Worker at MacIntyre Charity

Support Worker at MacIntyre Charity

Level 3 QCF in Health and Social Care