Sankaranarayanan Ekambaram

I have over 15 years of experience in IT Service Management (ITSM), ITIL frameworks, and service governance, I am confident in my ability to enhance your ITSM strategy and drive continual service improvement.

In my previous roles at IBM, SPB Corporation, I have successfully:

• Led ITSM governance and compliance initiatives, ensuring adherence to SLAs and KPIs.
• Managed Change Advisory Board (CAB) meetings, overseeing Change & Release Management processes.
• Directed Major Incident & Problem Management, implementing root cause analysis and service recovery plans.
• Enhanced IT service reporting and analytics, utilizing tool like ServiceNow to optimize performance.

I want to emphasise that I am fully authorized to work in the UK (on a dependent visa) and open to relocation.

Note: A recent career break was taken due to a change in visa status and unavoidable personal circumstances.

Best regards,

Sankara

SPB Corporation Limited (ITES) – UK as Business Process Manager – BPM Aug 2021 – Jun 2023

IBM India from 2008 till 2021 as

Lloyds Banking Group (Banking) – UK/India Integrated Service Manager (ISM)

MetLife (Insurance) – US/India as Operations Manager

IBM – Netherlands (Internal) / UK Post Office – UK/India as Service Desk Manager

IBM – Virgin Media (Telecom) – UK/India as User Administrator

Adithya Birla Minacs, Microsoft (Product services) as Technical support Associate Jun-2007-Jun-2008

• Master’s in computer systems security and Infrastructure – BITS Pilani
• Bachelor of Technology, Information Technology, Anna University
• Electrical & Electronics Engineering Diploma, DOTE