Programme/ Ops Management | Start-up | Tech | Data
Request a quote with no obligation
I am an experienced and versatile project and program director with expertise in setting the strategic direction for fast-growth companies to align its people, processes and technology. Highly skilled in project delivery, SAFe (Scaled Agile Framework) certified with a proven track record of implementing and optimising scalable business processes to drive revenue opportunities and improve customer experience. Adept at working collaboratively across multiple functions to maximise capability for hyper-growth.
● Created business growth strategies and implemented tactics within 6 months that enabled sustainable yet rapid growth supporting the ambitious goal to double in size year on year (Fable Data)
● Introduced collaboration tools and implemented processes to gain efficiency increasing net operating profit (Velocity Partners, Tracepoint)
● Overhauled the pricing structure to ensure net operating profits were met resulting in a 60% increase in project profitability and 90% of projects running on time and within budget (Velocity Partners, Tracepoint, Putitout)
Building and optimising scalable business processes
● Evaluated business needs and goals, implemented processes to support product roadmap and identified resources required to deliver, which successfully took the business from a team of four to 30 employees within two years (Fable Data)
● Developed short and long-term objectives (OKRs) to enhance service delivery levels, measure, deliver and report against goals (DEPOP, Fable Data)
● Held P&L responsibility for operations and logistics functions (Fable Data)
Leading and executing core infrastructure projects
● Equally at ease leading large-scale tech programmes to specialist key tactical projects (Depop)
● Successfully managed the delivery of marketing technology systems for e-commerce platforms such as CDP (Segment), ESP (Hubspot, MailChimp), and CEP (Braze, Zendesk, Hubspot) to create a cohesive integrated platform. (Depop)
● Produced proposals and pricing models to ensure that a net operating profit of at least 40% is met (Velocity Partners, Tracepoint)
● Implemented agile methodology intending to embed a constant culture of feedback, testing and improvement enabling a multi-talented and creative team to generate new, innovative digital formats (Velocity Partners, Putitout)
Professional Project Management and Training Qualifications
SAFe (Scaled Agile Framework) certified, Prince2 Qualified, QMS ISO 9001-2008 Accredited BSc Business, Economics and Law, University of Montpellier, France
Modules included international marketing, finance and accounting and business law
Higher School Certificate (A-level), St Joseph’s College, Curepipe, Mauritius
Business Studies, Mathematics, French
Jun 05 - Jun 21 Sep 02 - Jun 05 Sep 97 - Nov 98
