Ruth Mcgrady

Highly experienced Care Manager with over 25 years of experience across residential care, domiciliary care, healthcare and support services. Proven ability to manage care services, lead and develop staff teams, coordinate care delivery, maintain regulatory compliance and ensure high standards of person-centred care. Experienced in multi-site management, staff supervision, training delivery, care planning, operational management and service development.

Known for strong organisational skills, effective communication and a professional, reliable approach. Committed to maintaining quality standards and supporting both service users and colleagues to achieve positive outcomes.

Manager at Abbotsfield Residential Care Home LTD (2025-07 – Present)

• Manage the day-to-day operation of a residential care home.
• Lead staff teams and oversee care delivery.
• Maintain care quality, safety and compliance standards.
• Coordinate daily operations and resolve service issues.
• Promote person-centred care and resident wellbeing.
• Successfully oversee daily service operations and staffing.
• Maintain high standards of resident care and support.

Manager at Howard Court Care Home (2024-12 – 2025-07)

• Manage the day-to-day operation of a residential care home.
• Lead staff teams and oversee care delivery.
• Maintain care quality, safety and compliance standards.
• Coordinate daily operations and resolve service issues.
• Promote person-centred care and resident wellbeing.
• Successfully oversee daily service operations and staffing.
• Maintain high standards of resident care and support.

Customer service assistant at James Hall, Spar (2024-09 – 2024-12)

• Manage the day-to-day operation of a residential care home.
• Lead staff teams and oversee care delivery.
• Maintain care quality, safety and compliance standards.
• Coordinate daily operations and resolve service issues.
• Promote person-centred care and resident wellbeing.
• Successfully oversee daily service operations and staffing.
• Maintain high standards of resident care and support.

Manager at Alcedo Care (2024-01 – 2024-09)

• Manage the day-to-day operation of a children's domiciliary service for those with autism.
• Lead staff teams and oversee care delivery.
• Maintain care quality, safety and compliance standards.
• Coordinate daily operations and resolve service issues.
• Promote person-centred care and resident wellbeing.
• Successfully oversee daily service operations and staffing.
• Maintain high standards of autistic childrens care and support.

Manager at Churchlake Care (2022-06 – 2023-12)

• Manage the day-to-day operation of a residential care home.
• Lead staff teams and oversee care delivery.
• Maintain care quality, safety and compliance standards.
• Coordinate daily operations and resolve service issues.
• Promote person-centred care and resident wellbeing.
• Successfully oversee daily service operations and staffing.
• Maintain high standards of resident care and support.

Manager at Mears Care Ltd (2018-08 – 2022-06)

• Managed multiple care services across Cumbria.
• Supervised care delivery and operational performance.
• Ensured compliance with company and care standards.
• Addressed staffing, service and client issues.
• Supported service improvement initiatives.

Trainer at Mears Care Ltd (2016-07 – 2018-08)

• Delivered induction training for new employees.
• Provided refresher and mandatory training programmes.
• Supported employee development and competency standards.
• Promoted consistent care practices throughout the organisation.

Healthcare Assistant at Cumbria Partnership NHS Foundation Trust, Victoria Cottage Hospital (2014-02 – 2016-07)

• Assisted patients with personal care and daily living needs.
• Worked alongside nursing and healthcare professionals.
• Contributed to the delivery of safe, compassionate care.
• Supported patient wellbeing and comfort.

Care Coordinator at Bethsaida Home Care Services (2011-01 – 2014-02)

• Coordinated domiciliary care services.
• Managed care records and administrative documentation.
• Ensured continuity and reliability of care provision.
• Supported the daily operation of the care agency.

Contract Supervisor at WF Cleaning Services (2010-01 – 2011-12)

• Prepared staff rotas and organised cover arrangements.
• Managed staff performance and disciplinary matters.
• Maintained client relationships and service standards.
• Controlled stock ordering and monthly inventory checks.
• Assisted with securing and developing contracts.

Machinist at New Balance (2009-01 – 2010-12)

• Operated industrial sewing machinery.
• Produced footwear to required quality standards.
• Worked efficiently to meet production targets and deadlines.

Deputy Manager at Birketts Fencing (2006-01 – 2009-12)

• Supported daily management of the store and wood yard.
• Delivered excellent customer service.
• Managed customer enquiries and complaints.
• Assisted with health and safety responsibilities.
• Coordinated customer orders.

Assistant Manager at Elenor Moore Care Agency (2002-01 – 2003-12)

• Assisted with overall business management.
• Managed invoicing, payroll and financial administration.
• Coordinated care plans and care packages.
• Liaised with healthcare professionals and social services.
• Conducted risk assessments and manual handling training.

Support Worker at Walsingham Community Homes (2001-01 – 2002-12)

• Supported individuals with communication and support needs.
• Encouraged independence and personal development.
• Delivered person-centred care and support.

Home Carer at Elenor Moore Care Agency (1999-01 – 2001-12)

• Supported clients in their own homes.
• Planned duty schedules and holiday cover.
• Responded to emergency situations as first point of contact.
• Worked closely with healthcare professionals to support rehabilitation.

Manager at Frizington Veterans Club (1992-01 – 1996-12)

• Managed the daily operation of the club.
• Supervised a team of four staff members.
• Controlled stock purchasing and inventory.
• Managed cash handling and banking procedures.

Machinist at Kangol Headwear (1989-01 – 1992-12)

• Operated industrial manufacturing machinery.
• Worked to production and quality targets.

Auxiliary Nurse at Branthwaite Nursing Home (1987-01 – 1989-12)

• Assisted residents with personal care needs.
• Supported dignity, wellbeing and comfort.
• Worked as part of a multidisciplinary care team.

Receptionist at The Globe Hotel (1985-01 – 1987-12)

• Welcomed guests and managed enquiries.
• Handled bookings and administration.
• Delivered professional customer service.

– West Cumbria College (2001-01 – 2002-12)

– Wyndham Sixth Form (1984-01 – 1985-12)

– Ehenside School (1979-01 – 1984-12)