Ruwini Dissanayake

HR and Operations professional with experience in HR administration, recruitment support, employee onboarding, compliance, customer service and stakeholder management. Experienced in maintaining accurate records, coordinating administrative processes, handling confidential information in accordance with GDPR requirements, and supporting high-volume workloads. Strong IT skills with experience using databases, trackers, and reporting tools to maintain accurate information and support operational efficiency.

Currently undertaking CIPD Level 7 Advanced Diploma in Strategic People Management and seeking to further develop a career within HR and People Services.

Operations Executive - Canopy Rent

(2023-07)

• Manage high-volume operational and compliance cases while maintaining service level targets and deadlines.
• Review, verify, and maintain confidential documentation in accordance with company procedures and GDPR requirements.
• Update internal systems, databases, and trackers, ensuring information remains accurate and up to date.
• Coordinate administrative processes and support multiple internal teams with workflow management activities.
• Liaise with applicants, employers, landlords and external stakeholders to obtain information and progress cases.
• Manage customer queries through telephone and email while maintaining excellent customer service standards.
• Support reporting, compliance reviews, and operational improvement initiatives.
• Work collaboratively across departments to resolve issues and ensure efficient service delivery.
• Maintained databases, trackers and records, ensuring data integrity and accuracy.
• Produced reports and supported data analysis activities to assist operational decision-making.
• Coordinated multiple administrative processes while managing competing priorities and deadlines.

Banking Officer - Bank Of Ceylon

(2018-08 - 2023-05)

• Maintained accurate client records and ensured compliance with banking policies and procedures.
• Provided administrative support including account maintenance, documentation handling, and client file updates.
• Assisted with KYC maintenance, client screening, and compliance-related activities.
• Managed confidential financial and personal information with high attention to accuracy.
• Handled customer queries, transaction reviews, and account-related investigations.
• Supported reconciliation processes and maintained accurate operational records.
• Worked collaboratively within a fast-paced customer-facing environment.

Human Resources Intern - Dialog Axiata PLC

(2017-01 - 2018-08)

• Assisted with employee onboarding and induction processes.
• Prepared onboarding documentation, contracts, and HR-related paperwork.
• Coordinated new starter processes and employee communications.
• Maintained employee records and updated HR documentation.
• Supported HR administrative functions including scheduling, employee queries, and documentation handling.
• Assisted with preparing onboarding materials and employee information packs.
• Communicate policies and company information to new employees.
• Assisted with recruitment administration activities, including interview scheduling and candidate coordination.
• Supported HR record management and ensured employee files were maintained accurately and securely.
• Assisted with HR system updates and employee data entry to ensure records remained accurate and up to date.
• Assisted with contract preparation, onboarding documentation and employee lifecycle administration

CIPD Level 7 - Advanced Diploma in Strategic People Management (2025-08)

Master of Business Administration - MBA - Cardiff Metropolitan University (2022 - 2023)

Professional Qualification - Human Resource Management - Chartered Institute of Personnel Management (2018 - 2021)

Certificate Course - Human Resource Management - Chartered Institute of Personnel Management (2017 - 2018)