Ryan Brown
Hospitality professional and Hospitality, Tourism & Events Management student
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About
Hospitality professional and Hospitality, Tourism & Events Management student with strong hands-on experience across food and beverage, events and customer service. Experienced in delivering high-quality service, supporting team operations, and handling customer issues calmly and professionally. Academic focus includes sustainability, tourism impacts, event planning, and business development, complementing practical industry experience.
Experience
Senior Food & Beverage Assistant / Trainer - The Woodside - Doune
(2022-10)
- Delivered high-quality food and beverage service in a busy hospitality environment.
- Supported bar operations, including cocktail preparation and coffee service.
- Assisted with bookings and front-of-house organisation.
- Trained colleagues in coffee and cocktail preparation.
- Provided consistent customer care and handled complaints professionally.
- Supported smooth service during peak periods through teamwork and communication.
Bar & Restaurant Supervisor - DoubleTree by Hilton - Stirling
(2024-06 - 2024-08)
- Supervised daily cocktail bar and restaurant operations, leading a dedicated team by example to maintain corporate brand standards.
- Delegated floor responsibilities and closing-shift tasks during demanding 12-hour operational windows (extending until 3:00 AM).
- Enforced strict health, safety, and compliance procedures, ensuring exact kitchen protocols were met for food handling and transport.
- Managed inventory logistics, overseeing the efficient collection, tracking, and rotation of high-volume beverage stock.
- Maintained excellent guest relations and resolved customer inquiries seamlessly within a fast-paced corporate hotel environment.
Waiter - The Highland Gate - Stirling
(2022-06 - 2022-08)
- Delivered table service and supported front-of-house operations.
- Prepared desserts and assisted with basic kitchen preparation.
- Communicated effectively with kitchen staff to ensure smooth service.
- Supported kitchen operations, including pot washing and cleanliness.
Grounds Maintenance - Apex Property Factor
(2018-10 - 2018-12)
- Grounds maintenance including grass cutting, weeding and sanitation.
- Communicated professionally with clients and residents.
- Worked independently while maintaining health and safety standards.
Steward - SECURIGROUP
(2017-06 - 2017-08)
- Maintained the health and safety of event attendees.
- Managed crowd control and prevented overcrowding.
- Monitored fire exits and emergency procedures.
- Assisted with venue setup and breakdown.
- Used radio communication to coordinate with supervisors.
- Provided information and ticket inspection for attendees.
Office Junior - APEX Property Factor
(2016-06 - 2016-08)
- Supported office administration, including invoices and quotations.
- Managed reception duties and general enquiries.
- Organised incoming and outgoing mail.
- Assisted with day-to-day office organisation.
Brand Ambassador - Talk Talk Broadband
(2015-08 - 2015-10)
- Promoted broadband products and services.
- Engaged customers and explained service benefits.
- Supported sales through clear communication and product knowledge.
- Built positive customer relationships.
Education
Introduction to Hospitality - Hospitality - Forth Valley College (2021-09 - 2022-06)
HNC & HND - Hospitality Management - Forth Valley College (2023-09 - 2025-06)
BA - Hospitality, Tourism & Events Management - Queen Margaret University (2025-09 - 2026-06)
