Service/Installation engineer at Netomnia (2024-09 – Present)
- Installations in customers premises for FTTP.
- Customer based role, face to face encounters fitting fibre where the customer wants or if it is not possible I will make sure I put it into a place where the customer is happy.
- Using the company portal in order to find equipment and cable runs in order to follow the work order correctly.
- Dealing with service faults when the customers internet is down, this could be due to a break or a high light loss.
- Using redlights, Power meters and test leads to identify faults and fix it efficiently for the customer.
- Using Health and safety procedures when climbing poles, opening box lids or parking in public places to ensure the public, myself and colleagues are safe.
- Ordering and picking up stock to make sure I have enough for the week to get my daily duties completed.
Fibre Engineer at Full fibre (2022-09 – 2024-04)
- Testing using an EXFO using IOLM through testflow, We have to get passed results there is no leaving a test on a fail.
- Fault finding and fixing faults i.e if the fibre is on the wrong port I would then need to investigate and get it on the right port allocation and find where the cross is, high splices, micro bends, damaged cables that needs to be reported to get recabled.
- Using equipment such as Live fibre detector, red light, EXFO and power meters so I can investigate and fix the fault.
- Working from our cabs and testing upto 12 Kilometers.
- Working on a live network having to ensure we do not knock any customers off.
- Having to locate joints from testing and also finding where the faults lie and having to fix them in a timely manor
- Building pole joints and making sure it meets the B.T criteria as we use there infrastructure.
- Building, prepping joints with splitters, introducing CBTS and splicing the joint.
- Building loop joints of any fibre count.
- Building 144f and 288f joints, looped or having to strip, prep and splice.
- Testing and finding faults is my main job role leading a two man team.
- Using the portal to locate joints or cables using the map diagrams and following the route incase of any faults.
Fiber trainer/supervisor at STC Quality LTD (2022-05 – 2022-08)
- Was the only splicer in the company learning the virgin contract.
- I learnt the virgin contract with no training.
- I had to train other people to be splicers by what I learnt in the user guides.
- I used initiative and done it different to the user guide also sending email to management justifying why I've changed it.
- I would be first line of contact when the trainees had questions on splicing.
- Prepping and splicing cabs reading the fas (fiber allocating sheet).
Fibre splicer at Morrison Telecoms (2021-08 – 2022-04)
- Building openreaches network to the standard of passing audits.
- Building PONS and splicing.
- Testing sasas and cbts making sure the light loss is low before completing job
- Fault finding any high light loss issues
- Health and safety I.e risk assessments daily, GDU, any PPE necessary and working in a safe environment.
- Pole climbing to test
- Working with the Cablers gaining knowledge in different fields.
- Finishing PONS to meet openreaches deadlines and working weekends when required to meet expectations at a high standard of work.
- Reading job packs and fncs in order to put equipment in the correct boxes and also build splitters correctly.
Fiber engineer at GTC (2021-03 – 2021-06)
- Building Nodes and intermediate joints
- Following drawings to know where to install the equipment
- Pulling cables through ducts and also stripping.
- Making orders on equipment to make sure the van is fully stocked for the job
- Rescheduling my appointments for the week moving it around in case of any delays like ducts not being put in or ducts being blocked.
- Splicing fibers together in order to get it connected.
- Using OTDR in case there is any high light loss.
- Working on building sites so I need to be aware and cautious with machinery.
Fibre engineer at Openreach (2018-07 – 2021-03)
- Building, installing and maintaining the UK's fiber network.
- Fault finding issues in the network using OTDR, Red light, Power Meters and using a tone.
- Building splitter nodes to give new sites the ability to have Fiber.
- Testing and recording sasas and cbts light loss results.
- Working on site so need to know health and safety, wear correct PPE and take online tests every year so they know you are competent.
- Installing FTTP on new sites before customer moves in, installing ONT, CSP and commissioning before leaving site and fixing any high light loss issues.
- Working with power tools, working with maps and drawings and correct disposal of waste.
- Working in the BT exchanges.
- Working as a team with correct written and verbal handovers.
- Pulling blown fibre tubing and Blowing fibres from the DP to the customers property
First line analyst at Marsh & McLennan Company's (2016-09 – 2018-07)
- Handling different tools; for example, Dameware, Active Directory, Mobile Iron, SCCM, quick request, Brokasure 32/64, Sector etc.
- Pushing software to colleague's machines.
- Escalating incidents or requests that have not been updated.
- Importing soft tokens on colleague's laptops and adding colleagues to the specific AD group to access.
- Delete, Unlock, and send commands to iphones under the colleague's request.
- Restore files from the shared drive if deleted, Moved or corrupted via snapshot.
- Hitting KPIS every month and have not failed to hit target i.e First contact resolution & IPA.
First Line Analyst at Computacenter (2015-03 – 2016-08)
- Experience with 3 different contracts: DLG, Nationwide and Morrison's.
- Familiar with various ticket logging systems such as, Remedy's ITSM and ITSP, as well as SM9 and service now.
- Fixing and resolving technical issues with various devices such as, electronic order pads, Ascom phones and challenge responses.
- Handling different tools; for example, RSA, GoodApp, Blackberry, Quest, AppCentre, Desktop Director, remote access tools, appsense etc.
- Responsible for Queue handling; for example, diagnosing, resolving and allocating incidents as to not breach SLA.
- Re-trained Analysts that was not achieving their targets after their training they started to succeed with the targets given.
- Selected from 30 analysts to deliver training to Cap Gemini employees in Scotland
Konecta UK (Santander) (2014-08 – 2015-03)
- Interpersonal skills speaking with a wide array of customers.
- Dealing with, registering and resolving complaints.
- Resolving customer queries using a broad range of specialist computer systems.
- Authorizing international use of accounts for customers traveling abroad.
- Gaining substantial knowledge of credit services and policies so as efficiently convey to customers their financial standing as well as their rights as consumers.
