Ryan Thornton

Fraud Analyst

Talent

ChesterMember since October 18, 2026

Fraud/scams understandingClose understanding of fraud and scam typologies and trends, including but not lLegislative requirements on banks surrounding authorised push payment mandatory Account remediation following fraudster access/account compromise.Understanding of how Adeptra is used by banks to flag unusual debit card purchasReporting of confirmed scams/fraud through Suspicious Activity Reports.Analytical thinking skillsHighly developed information literacy skills as developed through my extensive pSee and report trends and patterns in large written and numerical data sets.Actively seek out and use evidence to support my understanding and allow me to mVery intellectually curious with a real desire for learning new things and beingCurious about systems and the way they work and how they can be utilised for parICT skillsConfident and expert user of various information communication systems, includinThe ability to interrogate systems, such as the internet, to identify, locate, eCommunication skillsHigh-level and confident oral and written communication skills.Refined and developed small and large group presentation skills over the course

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About

I was promoted to ‘Fraud Analyst’ from my customer care role and am now currently involved in Barclays’ response to the introduction and administration of the Payment Services Regulator Authorised Push Payment scams mandatory reimbursement requirement for scam victims.

Experience

Fraud Analyst - Barclays Bank - Knutsford, United Kingdom

(2024-09)

Identify data trends in reported scams/fraud and report to senior managers as and when appropriate.
Team ‘simplicity and efficiency’ champion where I regularly review our team’s processes and standard operating procedures to make them more effective, simple, and efficient in their utilisation.
I apply close analysis and established casework procedures to assess claims received that allege that third-party consumers have become the victim of fraud/a scam and the funds have deposited a Barclays’ corporate client account.
Very successfully draw accurate and evidence-supported conclusions to claims and update the inter-bank communication and claims-handling platform (PayUK) accordingly.
Raise Suspicious Activity Reports where I deem a claim to constitute a valid scam/fraud detailing the pertinent features of the claim to allow the report to be successfully handled by our anti-money laundering/financial crimes teams.
Work very closely with our clients, via both email and telephony work, ensuring client satisfaction is at the heart of each and every one of my interactions, to establish the clients’ perspective on claims raised, and ultimately look to recover any remaining funds.
Report findings of client complicity in financial crime to senior management.
Accurately capture all claim data in various SharePoint pages that ultimately forms the basis of reporting findings of the claims we receive to senior leaders/management.

Specialist Customer Care Colleage (Fraud Expert) - Barclays Bank - Wavertree, United Kingdom

(2022-10 - 2024-09)

Used empathetic and sensitive customer service and oral communication skills to satisfactorily respond to complex and challenging telephony-based customer fraud/scam concerns.
Successfully and attentively raised Visa chargebacks for customers.
Remediated all digital channel compromise and restored customer confidence in their banking following becoming the victim of fraud/a scam.
Accurately reported fraud/scam transactions on behalf of customers who were looking to be reimbursed for their losses.
Raised first-party fraud concerns to management through our in-house first-party fraud reporting tools.
Took real ownership for resolving customer difficulties and challenges and provided appropriate resolutions to all queries received.

Case Officer - Information Commissioner’s Office - Wilmslow, United Kingdom

(2020-09 - 2022-10)

Used my judgement, curiosity, intellectual abilities, and initiative to successfully resolve complex data protection complaints and public advice cases brought to the regulator by data subjects.
Successfully and quite quickly learnt the legislation the organisation regulates and then applied this satisfactorily to my handling of a varied, complex, highly sensitive monthly caseload allocation.
Worked closely with external stakeholders to help them achieve legislative compliance, largely through my casework and customer service skills on the organisation’s helpline.
Provided excellent customer service to all parties, at all times, sensitively managing their expectations, communicating clearly, regularly and at an appropriate level, through both email and telephony interactions.

Casual Relief Teacher - St Joseph’s Catholic Primary School - Hopetoun, Victoria, Australia

(2020-01 - 2020-07)

This work was completed during the pandemic whilst I was awaiting government clearance to rejoin my fiancée in Britain.

Completed a number of day-to-day and larger placements of supply teaching at this primary school.
Consciously worked hard to meet all required objectives and plans as left for me by the relieving teacher.
Worked tirelessly to develop positive and productive relationships with the school’s students and wider staff in the school community.
Left detailed and thorough notes for the relieving teacher to allow them to be kept abreast of exactly what learning/pastoral matters had occurred and allow them to take off from exactly where I had left the class.

Casual Relief Teacher - ANZUK - Geelong, Victoria, Australia

(2019-01 - 2020-01)

Completed successful casual relief teaching in and around the district of Geelong, culminating in a very successful month-long placement at the outstanding St Joseph’s College in Newtown, Geelong.

Casual Relief Teacher - ANZUK - London

(2017-01 - 2019-01)

I took two years leave without pay from Bendigo South East College to move to London on a youth mobility visa to travel and teach in the United Kingdom.
Operated as a very successful, conscientious, caring, and well organised supply teacher across a number of schools throughout west London.
Followed all plans and objectives closely ensuring student learning was always prioritised and successfully achieved.

Classroom Teacher and Form Tutor - Bendigo South East College - Bendigo, Victoria, Australia

(2009-07 - 2019-01)

Worked as a passionate and highly effective classroom teacher integrating school-specific knowledge, skills, and attributes, national curriculum, thinking strategies, ICT, and the school’s social competence syllabus.
Active contributor to year level, whole school, and subject-specific domain meetings.
Contributor to the school’s extra-curricular programs with particular attention to always implementing and promoting activities associated with the school’s attempts at successfully achieving its vision statement.
Undertook all activities associated with continual professional development through sharing, reflection, open classroom observations, and goal-setting and achievement.