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Seasoned professional with over 30 years of experience focusing on senior administrative and sales management roles across multiple sectors. Proven track record in streamlining business operations, optimizing workflows, and enhancing cross-functional communication to drive productivity. Skilled at building lasting relationships with clients, suppliers, colleagues, and senior management to ensure seamless operational continuity and efficient problem resolution.

Operations Manager at Southern Coffee Machines Co Ltd (2026-09 – Present)

• Managed all core business operations including sales, logistics, administration, and executive-level negotiations.
• Coordinated the strategic deployment of field engineers to client sites, ensuring rapid response times for urgent call-outs and technical repairs.
• Maintained strict financial oversight, executing bank reconciliation reports, invoicing, debt collection, and PAYE/tax compliance in alignment with the Director.
• Utilized QuickBooks to monitor cash flow, manage accounting records, and streamline fiscal reporting.
• Oversaw coffee production schedules and stock ordering while ensuring strict HR and Health & Safety compliance.
• Nurtured client relationships across the full sales cycle, guaranteeing orders met precise requirements and delivery timelines.
• Maintained physical and online data management frameworks in full compliance with GDPR standards.
• Negotiated closely with suppliers to secure competitive pricing, maximizing value for money while elevating service standards.

Branch Secretary / Admin Compliance Officer at Pittis (2024-03 – 2025-07)

• Drafted, transcribed, and distributed professional correspondence, documents, and business letters using standardized formats.
• Processed all incoming/outgoing mail, managed parcels, and provided high-quality clerical support (photocopying, scanning, filing).
• Maintained data privacy and securely archived sensitive branch records to preserve digital and physical filing compliance.
• Administered the membership database and updated customer records within the corporate CRM to track communications.
• Managed office calendars, coordinated diaries, and organized space and materials for meetings and executive holidays.
• Directed telephone inquiries and greeted customers promptly, ensuring an outstanding client experience.
• Facilitated inter-departmental workflows and managed office inventory levels to maximize team productivity.

Office Manager at Vectis Refrigeration Ltd (2023-10 – 2024-02)

• Coordinated office workflows, handled high-volume telephone/email inquiries, and implemented efficiency improvements.
• Managed client inquiries, generated quotations, deployed field engineers, and raised invoices using Job Logic CRM.
• Maintained records across eight distinct client portals to log job details and preserve transparent communication.
• Executed daily banking, financial reporting, and invoice reconciliation procedures utilizing QuickBooks.
• Supervised recruitment for accounting, clerical, and operations teams, while overseeing staff holiday schedules.
• Directed vendor contract negotiations to procure cost-effective office services, supplies, and parts.
• Administered the payroll system efficiently and monitored logistics to deliver business process optimizations.

Office Manager – Electrical Division at Lemlec Ltd (2023-04 – 2023-10)

• Managed day-to-day office operations, fielded client inquiries, booked appointments, and provided detailed quotes.
• Controlled divisional accounting workflows using Sage Online, including invoicing, payments, and high-accuracy data entry.
• Formed strong relationships with a diverse client base, ranging from Managing Directors and corporations to landlords and tenants.
• Supervised staff scheduling, supported senior management, and assisted in the development of new commercial contracts.
• Maintained and updated company policies to guarantee total workplace compliance with Health & Safety regulations.

Administration Assistant at The George Hotel (2022-08 – 2023-04)

• Assisted the Accounts Manager, HR Manager, and Assistant General Manager with core business functions.
• Executed daily banking, financial reporting, and invoice reconciliation procedures utilizing QuickBooks.
• Supervised recruitment for accounting, clerical, and operations teams, while overseeing staff holiday schedules.
• Directed vendor contract negotiations to procure cost-effective office services, supplies, and parts.
• Administered the payroll system efficiently and monitored logistics to deliver business process optimizations.

Self-Employed Executive PA at Vectis Holiday Homes (2022-06 – 2023-04)

• Provided dedicated administrative support to property owners, including financial data entry and correspondence management.
• Sourced vendor quotes, managed third-party contractors for repairs, and created customer feedback systems.

Self-Employed Inventory Clerk at Property Sector (2022-04 – 2022-09)

• Partnered with letting agents and tenants to execute meticulous checkout, check-in, and property condition inventories.
• Conducted on-site property evaluations and drafted detailed condition reports with precise attention to detail.

Business Development Executive at Connex Education Partnership (2021-11 – 2022-03)

• Managed recruitment lifecycles within the education sector, matching qualified candidates to live client vacancies.
• Utilized digital tools (CRM, Outlook, Teams, Zoom) to maintain customer service excellence, reporting, and forecasting.

Office Administrator / PA to Managing Director at Lemlec Ltd (2019-06 – 2021-10)

• Handled general office management, telephone inquiries, scheduling, invoicing, and banking using Sage Online.
• Managed HR processes, tracked staff hours, processed expenses, generated payroll sheets, and produced electrical certificates.
• Supervised fleet vehicle compliance, ensuring annual MOT, tax, insurance, and servicing requirements were met.

Peer Consultant and Mentor at Improvement Development Agency (IDeA) (2005-01 – 2007-12)

Secretary Executive at Community Centre Wiltshire (2004-01 – 2007-12)

Voluntary Management Committee

Personal Assistant at ADOPT (Pettigo, Ireland) (2010-01 – 2011-12)

Admin Support at Sainsburys (2012-01 – 2012-12)

Coffee & Bar Shop Manager / Morning Supervisor at UKSA (2012-01 – 2013-01)

General Manager & Office Sales Manager at Island Catering Equipment Company (2013-12 – 2017-06)

Lettings Negotiator at Watson Bull and Porter (2017-07 – 2017-10)

Recruitment Consultant | Healthcare Specialist at Healthcare Sector (2018-04 – 2018-10)

A-Levels in Law, ICT, English (2004)

O-Levels in English, Science, Mathematics (1984)