Sales negotiator - Skitts Estate Agents - Willenhall
(2024-01)
Sales negotiator at Skitts Estate Agents in Willenhall.
- Customer Service – Dealing with customers in branch and from phone enquiries. Booking in and attending viewings, booking valuations and negotiating offers on properties.
- AML – Making sure all offers have the correct documents to pass AML requirements by obtaining all relevant documents.
- Upsell – Advising both vendors and purchasers of the services we offer including financial services, solicitors, removals and surveys.
- Vendor Care – Contacting vendors on a at least once a week to update them on their properties performance reports, giving the vendors feedback following viewings and advising on price reductions if required.
- Targets/Figures – Monitoring and working towards the KPI's set by the company. Since I have been at Skitts we have been the highest performing office and achieved above target each month.
- Administration – Completing upsell documents to make sure they are up to date and reflect correctly in the figures each month. I also do valuation chasing to make sure we not missing any potential business from new vendors.
Sales negotiator - Royston and Lund Estate Agents - Wolverhampton
(2021-10 - 2024-01)
Sales negotiator at Royston and Lund Estate Agents in Wolverhampton.
- Customer Service – Dealing with customer phone enquiries, booking in and attending viewings and booking in valuations. I also deal with all negotiations for offers on the properties and accepting the offers when both parties are happy.
- Listing properties – Obtaining all the correct documents to list a property for sale including agency agreements. Creating accurate descriptions of the property that make it stand out the best on Rightmove/Zoopla and that the vendors are happy with and making them live.
- Upsell – Making sure each vendor and purchaser is made aware of the services we offer including upselling our mortgage advisors and solicitors. I aim to make sure in every sale we have at least one of the parties is using our solicitors.
- Reviewing Property Market – Sending weekly reports to our vendors while their property is on the market to keep them up to date with its performance and being able to help advise if their property requires a price change.
- Targets/Figures – Working towards the targets set by the company each month and then creating my branches sales figures to present in a monthly meeting.
- Social Media – Helping to run my branches social media by creating reels, grid photos and stories to create brand awareness and keeping up our engagement.
Service advisor - Budgen Motor Group - Telford
(2021-02 - 2021-10)
Service advisor at Budgen Motor Group in Telford full time. I work one in four Saturdays.
- Customer Service – Dealing with every service customer that comes into Renault, Dacia and the Van Centre. Answering phone calls and making customer bookings. Walking each customer out to their vehicle to make sure they are happy with and satisfied with their visit to the dealership.
- Invoicing/ Quotes – Creating accurate quotes and invoices for customers in a timely manner and making sure they are correct for each customer with a detailed description of the work needed/completed.
- Upsell – Making sure each customer that comes in has a vehicle health check completed so we have the potential to upsell them work. Any additional work needed is advised to the customer so they can choose to have the work carried out the same day. Also offering each service customer the option to take out a service plan and making sure we have returning customers.
- Organisation – Making sure we complete the job pre-picks multiple days ahead so we have all the parts in stock ready and that no customer is kept waiting. Completing each document and filing them in the correct way so we follow GDPR regulations.
- Targets – Taking each target that is set monthly and monitoring it throughout the month so we can make sure we hit it and change tactics if we need to.
Service administration - Volvo Cars - Shrewsbury
(2020-08 - 2021-02)
Service administration at Volvo Cars in Shrewsbury. Temporary contract.
- Customer Service – Assisting customer booking vehicles. Making sure they are satisfied with their visit.
- General Admin – Making sure all paperwork is filed and sorted correctly for GDPR purposes. Preparing for audits to make sure everything is correct.
- COVID cleaning – Making sure all areas are clean before and after customers have visited.
Service advisor - JT Hughes Hyundai - Shrewsbury
(2019-05 - 2020-05)
Service advisor at JT Hughes in Shrewsbury full time. I work one in every four Saturdays. Made redundant due to COVID.
- Customer Service – Being the first face customers see as they walk into the dealership and being able to help them regardless of their enquiry. Making sure that every customers needs are met.
- Invoicing – Preparing and processing customer invoices on time and to the correct amounts to ensure we recover the correct money from our customers.
- Organisation – See all the customer in and out throughout the day and making sure their vehicles are ready on time. Keeping the customers up to date with their repairs.
- Vehicle Repairs/Servicing – Being able to take the technical information and pass it back to the customer in a manner everyone will understand.
- Service Plan – Selling service plans to new and current customers. I have exceeded the service plan targets for the team each quarter since working at JT Hughes.
Fleet Coordinator - Enterprise Flex-E-Rent - Shrewsbury
(2017-12 - 2019-05)
Fleet Coordinator at Enterprise in Shrewsbury full time. I work one in every four Saturdays.
- Vehicle Maintenance – Making sure all vehicles are fully compliant being kept up to date with all of their service, MOT and inspections. Due to working in the accessible team the inspections are more frequents so I have to make sure I am organised and book these in advance.
- Customer Service – Dealing with telephone enquiries, complaints and issues on a first call basis. Emailing customers to book their vehicles in for all of its maintenance and making sure the customer knows we are here to help and resolve any issues.
- Organisation – Planning vehicle schedules to make sure they stay fully complaint for the whole fleet. Working on the accessible team I have to book the vehicles in six weeks in advance to make sure they are available for the inspections.
- Paying Invoices – Authorising and negotiating invoices before paying them, to make sure we are getting the best price for the work that has been carried out.
- Exceeding Targets – Making sure we are pre authorising work to be carried out so we have minimal invoices come through to be queried. We also plan ahead on the schedules to make sure we have the vehicles booked internally to have them compliance work carried out.
Sales assistance - Mollies Sweet shop - Shrewsbury
(2016-09 - 2017-12)
Sales assistance at Mollies in Shrewsbury on 8 hour contract. I work alternative Saturday/Sundays.
- Customer Service – Providing assistance to customers and resolving any queries, by being approachable, helpful and professional
- Stock Control – Rotating products in the store to ensure all of the stock has equal sales opportunities and older stock is sold first. Making sure that the shelves are well stocked to increase sales potential.
- Point of Sale – Operating cash register taking money for the sales made.
Sales assistance - Wallis - Shrewsbury
(2015-10 - 2016-01)
Sales assistance at Wallis in Shrewsbury on a 16 hour contract terminated due to the store closure in January 2016.
- Customer Service – Dealing with telephone enquiries, serving customers and providing advice on styles and products the store had to offer.
- Product Placement – Arranging stock within the store to maximise sales, entice customers into the store and encourage multiple purchases. Regularly checking stock prices to ensure items were correctly labelled.
- Banking – Totalling sales at the end of the day from the cash register against the money taken to ensure both figures matched and completing sales report for company's records.
- Deliveries - Meeting delivery people to receive new stock, checking items received against delivery invoice.
- Awarded employee of week for highest total sales in region.
