S.n

Motivated professional with experience in customer-facing roles. Strong communication, negotiation, and conflict resolution, combined with excellent attention to detail. Proficient in Microsoft Office. Friendly, dependable, and dedicated to providing outstanding customer service. Always courteous and cordial in all situations.

Roster Clerk - Network Rail - Basingstoke

(2025-08 - 2026-05)

• Utilise corporate rostering tool to create and publish rosters in line with national principles and company policies.
• Working on periodic employee rosters, such as sickness, leave, training, and special cases, while working with local managers to verify data.
• Do last-minute roster changes by communicating with employees and managers, ensuring verbal confirmations, and addressing any queries.
• Moved to the outer team, gaining experience with new roster systems, enhancing my rostering skills.

Retail Assistant - Argos - Hook

(2025-04 - 2025-06)

Provide excellent customer service by assisting with product enquiries and locating merchandise.

• Organised attractive displays in merchandise and clothing areas.
• Oversaw stock replenishment with correct pricing and labelling.
• Helped the store run smoothly by working with different departments and handling deliveries.

Volunteer Events - London Anime & Gaming Convention

(2025-02 - 2025-02)

• Supported the merch desk to ensure efficient operations.
• Welcomed attendees as the first point of contact.
• Addressed guest queries, providing event information.
• Managed queues to maintain order and reduce wait times.

Volunteer Retail Assistant - Thames Hospice Charity Shop

(2019-02 - 2019-08)

• Supported the merch desk to ensure efficient operations.
• Welcomed attendees as the first point of contact.
• Addressed guest queries, providing event information.
• Managed queues to maintain order and reduce wait times.

Intern - Shergill & Co Solicitors

(2016-07 - 2016-07)

• Shadowed colleagues in client meetings to learn account management
• Assisted customers with bank machines and services during open house
• Observed reception staff handling cash-related inquiries
• Performed filing and administrative tasks

LLB - Law - Brunel University, London (2023)

A-Levels - Uxbridge High School Sixth form (2018 - 2020)

GCSE - Uxbridge High School (2013 - 2018)