Administrative Assistant - West Sussex County Council - Crawley
(2019-05)
Previously with Business Services covering Children's and Adults (May 2019 – October 2023). Currently working for Adults Social Services (October 2023 – Ongoing).
- Book rooms via Outlook and paper diary. Deal with queries via face-to-face/email/phone. Greet customers.
- Manage 5 company car use by following spreadsheet and amending when necessary.
- Log information when necessary regarding customer visits/potential risk etc. Communicate with social workers via Skype.
- Prepare pre-paid cards via central finance portal.
- Good interpersonal skills.
- Sign in any appointments via WSCC births/death and marriages portal. Compile wedding packs for display.
- Collect and send all internal and external post, date stamped letters/packages, email social worker for collection. Ensure items left are kept in a secured place.
- Use various digital platforms to input/change bookings for Shaw care homes with new and existing customers. Communicate with the Bed Booking Team via email.
- Input data on Excel spreadsheet, cases updated on a weekly basis. Distributed to Business Services managers/team managers.
- Distribute weekly invitations via Microsoft Word/Outlook to teams across West Sussex involved in high-risk domestic abuse cases.
- Take minutes of meetings regarding safeguarding issues. Follow company policy and procedures with regards to sensitive data and information.
- Take minutes of meetings for Adult Services. Compile the agenda according to managers availability, upload zip files with relevant documentation from companies' portal.
- Identify and note concerns raised and further actions required. Complete spreadsheet with the outcomes from the meeting.
- Send out daily/weekend rotas for managers covering out of hours day, night and weekend shifts.
- Chase for cover when necessary by calling managers on either work/personal numbers. Liaise with higher management regarding updates.
- Write out cards according to information provided via email, portal and letters to customers for Sight Impaired (SI) or Severely Sight Impaired (SSI) visual impairment. Add notes to the business portal.
Supply Teaching/Nursery Assistant - Ranstad Education - Crawley
(2018-12 - 2019-04)
As a supply teaching assistant, attend schools which need cover for staff absences.
- Help with every day running of class activities.
- Attend a Nursery, which involved singing nursery rhymes and helping children with communication and interactions.
- Ensure that all policies and procedures are met.
- Ensure children are always kept safe.
Midday Meals Supervisor - Three Bridges Primary School - Crawley
(2015-01 - 2018-11)
- Follow school practice, ensure students behave in an appropriate manner, especially in the lunch hall.
- Keep children safe on the playground.
- Encourage good respectful interactions.
Midday Meals Supervisor - Manor Green College - Crawley
(2013-07 - 2014-12)
- Follow school practice, ensure students behave in an appropriate manner, especially in the lunch hall.
- Keep children safe on the playground.
- Encourage good respectful interactions.
Provisions Officer/PA to Senior Manager/Manager Cover - British Telecommunications plc - Crawley
(1999-09 - 2011-07)
Multiple roles spanning 8 months as Manager cover.
- Deal with business customers only, providing lines through order process via companies portal and arranging with engineer visits.
- Update customers via email/phone.
- Escalate jobs via phone calls to engineering company.
- Deal with customers emails and queries.
- Collect team order sheets, collate date information to be presented to Senior Manager on a weekly basis, using Excel and PowerPoint.
- Show team performance and trends using Excel graphs.
- Book training and meeting rooms, order stationary.
- Prepare agendas and take minutes of meeting to present to team members.
- Oversee projects, manage weekly team rota/annual leave.
- Take 1-2-1s. Attend managers meeting on a weekly basis.
- Assigned to be the care person for the team, note members concerns/requirements and give useful feedback.
- Attend meetings to resolve and find solutions to enable good working practice for the team.
Customer Service Assistant - Wallis plc - Crawley
(1998-05 - 1999-09)
- Provide good customer service by promoting sales.
- Serve on the till.
- Replenish stock.
- Introduce customers to open store accounts.
