Sadia Younus

I am an enthusiastic, unique and flexible individual as I am dependable and great at time management. I consider myself proactive and always on the go and I am adept at handling multiple tasks on a daily basis competently and at working well under pressure. I have had experience in working part of a team and individually. Also, a key strength for me would be communication and building strong relationships with those that work with me and whom I work for in order to deliver the best results.

Volunteer - Mums In Need - Sheffield, South Yorkshire

(2018-02 - 2019-07)

I volunteered at a charity called "Mums In Need" which was for single mothers who have suffered from domestic abuse. I conducted research with domestic abuse survivors and case workers to better understand the experiences of survivors of the criminal justice system. Whilst I was at work placement, I completed administrative tasks such as ensuring that information was recorded and given to the manager so that items could be accounted for and completing reviews with the manager.

I used organisational skills to ensure that I managed my time correctly in order to complete tasks on time, focus on ability and enhancing my intellectual skills. Furthermore, I used teamwork skills in working alongside an international volunteer and helped to identify each of our strengths and weaknesses together. Interpersonal skills were used and problem solving skills as I was capable of using my own initiative and seeking out my own solutions when there was a task that I had to complete.

My role allowed me to establish a supportive environment that would encourage safety and to allow single mothers to express their emotions by enforcing discipline and boosting their self esteem enabling them to feel conf

General Assistance - Coronavirus Test Site

During the coronavirus pandemic, I worked as a general assistance at a coronavirus test site where I worked alongside colleagues to ensure we deliver the highest quality of care to our customers that come in and want to take a test. I am a mastermind in communication skills having done work experience at a primary school and a charity, it allows me to communicate regularly with individuals and ensure them they are at the best place in wanting their opinions took into consideration about the test and if they have any questions regarding the covid tests. This working environment has allowed me to delve deep into professionalism at a work place and allowed me to enhance my problem solving skills and working well under pressure and being organised at all times.

By working during the pandemic and risking my life coming into work to help others, it shows how much of a selfless person I am and how hard I am willing to work to deliver the best results.

Inbound Sales Advisor - Webhelp

I recently worked at a call centre called webhelp, however I was working as a inbound sales advisor for EE specifically the upgrades and retention department. My role was to ensure any customers that were deciding to end their contract or that did not want to be with EE anymore, I persuaded them using excellent communication skills to keep them with EE and to give them a package that suited what they wanted. I would also upgrade existing customers to either SIM only deals or if they wanted to upgrade to a new phone, explaining everything to the customers ensuring that they knew what they would be paying for.

I was able to work as a team with my colleagues and pick up new ideas and skills that they already had and use them whilst speaking to customers. I made sure I was patient and calm when speaking to some customers that were either rude or just shouting on the phone. By speaking to customers it allowed me to gain good relationships with them and to allow them to see those working at EE genuinely cares for our customers well-being.

Sales Customer Advisor - Capita

(2021-10 - 2021-12)

I was a sales customer advisor at capita specifically working for the mobile network o2. This role consisted of constant communication with customers and ensuring that I deliver the highest standard of care to the best of my ability in making sure customers needs were being met over the phone. A key factor to this job would be good communication skills, active listening and being friendly and polite no matter what the circumstances are, all in which I had to make sure I was the best at my job.

I worked here from October 2021 up until the 24th of December 2021. I was in the top selling team at capita and I made sure that I achieved the best results no matter how difficult some sales may be to make.

Bereavement Support Officer - HSBC Bank

My most recent job was working as a bereavement support officer for HSBC bank, it was a role where you must have empathy interlinked within you as I was the first point of contact for those who have lost a loved one and needed support in closing down their accounts. It was a very liberating and life changing job for me however it made me excel more and understand each and every customer but it wasn't something I wanted in the long run so I made the decision not long ago to move to Birmingham to make the biggest change of moving from Sheffield to the big city. The job opportunities and the life changing experiences I have researched and it made me wonder I wound fit perfectly in a city where somebody like me could make a different because although I have worked in many different places, my personal attributes, my kindness, my ability to be aware of those around me, compassion, courage, and my dedication to make a difference to someone Is immense and captivates who I am.

National Extended Diploma - Health and Social Care - Longley Park Sixth Form

Secondary School - Al-Mahad-al-Islami

Undergraduate - Criminology and Psychology - Sheffield Hallam University (2020-09 - 2020-12)