Sadiya Md
Customer Service Associate (Non Voice Process) - Amazon UK
Talent
Patel Nagar, DelhiMember since July 10, 2026
Written CommunicationCustomer SupportOrder ManagementEmail & Chat SupportProblem SolvingData AccuracyTime ManagementAdaptability
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Written CommunicationCustomer SupportOrder ManagementEmail & Chat SupportProblem Solving
About
Handled customer queries through email and chat regarding orders, deliveries, returns, refunds, and product information. Assisted customers with order tracking, cancellations, exchanges, and replacements. Ensured customer satisfaction by providing accurate and timely resolutions.
Experience
Customer Service Associate (Non Voice Process) at Amazon UK (2022-09 – 2026-06)
- Handled customer queries through email and chat regarding orders, deliveries, returns, refunds, and product information.
- Assisted customers with order tracking, cancellations, exchanges, and replacements.
- Ensured customer satisfaction by providing accurate and timely resolutions.
- Worked on Amazon UK systems and tools to manage customer accounts and update order information.
- Maintained high accuracy in documentation and followed company policies and SOPs.
- Collaborated with internal teams to resolve customer concerns effectively.
Education
Bachelor of Commerce in Commerce – VMS Degree College (2022)
