Saeeda Bi

Dynamic sales professional holding an LLB law degree, with a strong background in contract sales and customer relations. Demonstrated ability to scale a drinks business from a modest investment to significant annual revenue through effective negotiation and communication. Expertise in managing comprehensive sales processes, including follow-ups, inventory control, and invoicing, while balancing personal commitments.

Actively pursuing opportunities in a reputable sales and marketing firm to further develop expertise and achieve results.

Test and trace campaign customer service advisor - Ventrica

(2021-06 - 2021-09)

Test and trace campaign customer service advisor, making outbound calls, advising people on iso 1 and iso 2 calls.

• Track and Trace campaign making outbound calls through automated dialer, advising patients to self-isolate and making sure they are self-isolating by calling them continuously for 10 days.
• Working weekends booking people in for covid vaccinations, taking inbound calls through automated dialer, filing customer complaints and handling complaints, advising people on best vaccination for them and also locating the closest vaccination center to their home, changing appointments due to change in patient circumstances or due to changes in government guidelines.

Track and Trace campaign - Ant marketing

(2021-01 - 2021-06)

Track and Trace campaign making outbound calls through automated dialer, advising patients to self-isolate and making sure they are self-isolating by calling them continuously for 10 days.

Vaccination support worker - Cordant People

(2021-01 - 2021-06)

Working weekends booking people in for covid vaccinations, taking inbound calls through automated dialer, filing customer complaints and handling complaints, advising people on best vaccination for them and also locating the closest vaccination center to their home, changing appointments due to change in patient circumstances or due to changes in government guidelines.

Customer Service Advisor - Sedgwick- Phillips Respironics, Australia - Australia

(2021-06 - 2021-10)

Telesales / Product Recall Support - Ahs Marketing

(2018-01)

Working midnight till 8.00 in the morning, taking inbound calls for Phillips respironics for product recall on ventilators and On June 14, Philips Respironics issued a voluntary product recall for its breathing devices and ventilators due to sound abatement foam that has a potential to break down and be inhaled. The recall involves only specific Philips Continuous Positive Airway Pressure (CPAP), Bi-Level Positive Airway Pressure (Bi-Level PAP) devices, and Mechanical Ventilators. According to Philips Respironics, the foam breakdown may be worsened by ozone related cleaning methods.

I handle customer complaints, I sympathize with them as well as offer them guidance to not stop using their devices as a lot of patients go into panic mode when they read the above statement because that is the information that is provided to them when the recall email is sent to them and they call us to register their device for a repair, replace or refund. Some patients call for advice, updates, complaints and escalations. I have to refer to faqs to respond to customer queries to provide them with correct information there and the or escalate their complaints to management in Australia who respond to

Drinks B2B Sales Business Owner - Ahs Marketing

(2006-01)

I have been running my own drinks b2b sales business I have been doing this since 2006 and its still active.

Telesales Partner - Clear business

(2018-01)

Telesales for Clear business I have been in partnership with them since 2018 but currently it's on hold due to covid 19 and its safety guidelines.

LLB Law Degree - Law - Staffordshire University