SafianAli1 Ali

I am a highly motivated and reliable individual with a Level 3 National Extended Diploma in IT and Computing, seeking to progress into a professional IT role. I work effectively both independently and as part of a team, demonstrating strong organisation and problem-solving skills. Currently employed at Tesco as a Customer Service Assistant, I have developed excellent communication and user-focused support abilities, which are directly transferable to an IT Support environment.

I am confident in my ability to adapt quickly to new systems, follow structured processes, and contribute positively to a technical team. I am passionate about technology and committed to continuous learning and professional development, with a clear ambition to build a long-term career in IT. I am eager to apply my technical knowledge, strong work ethic, and proactive approach to add value within an IT Support role.

Customer Service Assistant & Stock Control at Tesco Express (2023-06 – Present)

• Managing Stock records and system-based inventory tasks
• Customer Service Duties
• Increased sale targets with developing customer loyalty and support/ Communication skills
• Utilised Continuous Replenishment System (CRS) - Completed gap scans, system and operational accuracy
• Developed Management and Leadership responsibility

Customer Service Assistant at Dominos Pizza (2020-08 – Present)

• Implemented communication, problem solving and customer support skills
• Handling customer enquiries, resolving technical issues and processing transactions
• Managing Telephone and in-store orders using the Internal system Pulse
• Responsible for third party digital platforms, eg Just Eat and Uber
• Developed independent work ethic, accountability and time management

Level 3 Higher National Extended Diploma in IT and Computing – Reading College (2022-01)

GCSE – Desborough College (2019-01)