Saif Ahmed

As an SIA Licence Holder, I am an inviting, helpful and customer focused individual with robust experience within Retail, Sales and Customer Service. I am now seeking to apply my transferable skills within the Security sector. I maintain professionalism when dealing with customers, challenging situations, using my initiative to identify and implement solutions with problem-solving skills.

This has allowed me to build positive rapport and engagement with customers and establishing key relationships with all. Skilled with the ability to work under pressure in demanding environments and an eye for detail together with a strong desire to exceed both customer and business expectations. An exceptional team player as well as a hard-working individual with a great level of interpersonal abilities and communication skills.

Sales Assistant (Christmas Cover) - Superdrug - Tottenham Court Road, London

(2025-06 - 2025-07)

• Provided excellent face-to-face, front line customer service, in an approachable manner to improve customer satisfaction
• Build rapport with customers to minimise conflicts and de-escalation of situations
• Maintaining vigilance while operating tills efficiently within a safe and secure environment

Sales Assistant - RiverIsland (Westfield) - Stratford, London

(2024-11 - 2025-01)

• Clear guidance and information to customers with effective communication skills
• Supported team members with guidance and showcasing excellent levels of professionalism and adherence to polices in place for the safety and security of store environment

Team Member - Heavenly Desserts Café (Westfield) - Stratford, London

(2019-05 - 2019-07)

• Prepared hot and cold beverages, including coffee, tea, milkshakes, and sundaes, maintaining awareness of surroundings and cleanliness of work space
• Worked in a fast-paced environment taking and preparing customer orders, operating the payment machines accurately and vigilantly

Events Team Member - Hotel Care - Monument, London

(2019-01 - 2019-03)

• Collaboratively effectively and efficiently as part of a team to maintain a safe and organised environment, responding to customer questions and queries
• Supporting the security team operating the hotel, if any concerns arise
• Completing tasks such as luggage handling, inspection of rooms, ensuring tidiness and presentability to meet hotel standards for customer satisfaction

SIA Licence - Security - 1 Ace Training Ltd (2026-02)

BTEC Level 4 - Business Studies - Nelson College (2019-09 - 2021-06)

GCSEs - English, Maths and Science(s) - Brampton Manor Academy (2011-09 - 2016-06)