Saima Ahmed

Innovative Restaurant Manager with more than 4 years of food preparation and service experience. Motivates team members to meet challenging customer demands in fast-paced environments without sacrificing quality, safety, or cost control measures. Energetic, focused on coaching staff and solving problems involving kitchen efficiency, inventory and customer satisfaction. Assists staff with creating positive guest experiences as dedicated team player and mentor.

Cafe Manager - Chapati cafe - Manchester, Lancashire

(2016-09)

• Led by example in delivering exceptional customer care, greeting cafe guests with warmth and professionalism.
• Arranged deli food counters beautifully, creating appealing visual displays to peak customer interest.
• Carefully managed kitchen and cafe staff levels, ensuring exceptional service within budget parameters.
• Enhanced Tripadvisor ratings by delivering consistently outstanding food and service.
• Enabled outstanding front-of-house service, recruiting and training high-performing baristas and waiting staff.
• Collaborated with kitchen teams to create exciting, innovative seasonal menus, showcasing local produce.
• Monitored stock levels and use to improve ordering efficiency and minimise waste.
• Coached and mentored junior staff to deliver first-class quality, service and safety standards.
• Trained Front of House (FOH) staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
• Developed and maintained staff to provide hospitable, professional service while adhering to policies and business initiatives. Regularly updated computer systems with new pricing and daily food specials.

NVQ Level 2 - Literacy and numeracy - Adult learning centre (2014 - 2014)

NVQ Level 1 - Teaching assistant - Teaching assistant level1 (2014 - 2014)

Bachelor of Science - Science - Islamia college (2001 - 2001)