Saima Arif

Enthusiastic, diligent and detail-oriented individual with over 2 years of experience as a qualified medical counter assistant and 6 years of experience running and managing a custom cake business. Proficient in multiple languages with strong social skills and the ability to problem-solve and work effectively in a team-based environment.

Medical Counter Assistant - Winchester Pharmacy - London

(2021)

• Greet customers in a friendly and professional manner, addressing their needs and inquiries promptly
• Process over-the-counter medication sales, ensuring compliance with legal requirements and company policies
• Handle cash transactions and reconcile sales at the end of each shift
• Provide information to customers regarding medication usage, dosage instructions, and potential side effects
• Handle inquiries and resolve customer complaints in a courteous and timely manner
• Maintain cleanliness and organisation of the pharmacy shelves, counter, and workstations
• Adhere to all relevant regulations, including those related to pharmacy practice, health and safety, and data protection

Software Developer - Cake Delights By Saima - Riyadh

(2015 - 2021)

• Managed my home-run baked-goods business, providing high quality themed birthday cakes and cupcakes to customers
• Prepped orders, designed cakes, and dealt with numerous customers
• Ran multiple social media accounts and campaigns
• Delivered weekly baking classes to children aged 6-18

Teacher’s Assistant - British International School - Riyadh

(2015 - 2018)

• Prepared activities and lesson plans daily. Led arts and crafts, sporting activities, and reading sessions
• Interacted and coordinated with parents and other teachers on a daily basis; handled meetings relating to any issues or concerns
• Organised school events such as parent/teachers days, Halloween, and Christmas events - this included dealing with budgeting and financing, sourcing materials and equipment, etc
• Worked on Microsoft and Google drive to organise photo folders for parents to access, update calendars, send reminders and notifications home, etc

Law LLB Part 1 and 2 - Punjab University of Law, Lahore (1997 - 1999)

Medicines Counter Assistant Qualification - National Pharmacy Association (NPA), UK (2022)