Saiyda Bi

I am an accomplished and energetic team player, with a solid history of achievement in managing and leading. I am a motivated leader with strong organisational and prioritisation abilities. Areas of expertise include managing, sales and providing excellent customer service.

I am a dedicated individual, with years of experience in combining management and customer service expertise in all areas of work offering superb customer service proficiency and passion for exceeding sales goals. I have excellent communication and team leading skills and pride myself in providing the high level of service in all areas, as well as excellent communication and time-management skills i can handles tasks with accuracy and efficiency

Account Handler - Direct Line, Privilege and Churchill - Sensee Recruitment - Remote Working

(2022-11)

I am currently working alongside motor insurance renewals, complaints department. My job role is to renew customer policies and raising complaints for customers, I have excellent skills and targets which i meet month on month. in order to this i have to make sure all id and v are accurate, deal with customer queries and making sure each and every customer is dealt fairly, i have the ability to work under pressure, personal levels, tack and deal with difficult situations as this is a back-to-back calls in regard to motor insurance renewals. As this can be Avery challenging account to work on with my skills and knowledge i am capable of dealing with customers on all different levels, language barriers especially customer vulnerably, aggressive customers,

Account Handler - AA European Breakdown Cover - Sensee Recruitment

(2022-05 - 2022-10)

I was working for sensee recruitment AA European breakdown cover. My role is to provide outstanding customer service to customers, with excellent written and oral English. Passion for people and ability to make a difference with every call.

I have the ability to work autonomously, capable of utilising technology, with 2 systems to bring about effective customer resolutions, i am very confident and resilience to provide a consistent best service on call, dealing with vulnerable customers too, to get there European cover for them to travel to Europe countries, changing amending renewal policies, making sure all DPA and data cleanse are accurately done, working alongside my team and providing excellent customer services to customers, taking ownership and meeting KPI's.

Car Sales Manager - Ali Cars - West Bromwich

(2017-01 - 2021-07)

• Answer telephones and provide callers with information, take messages or transfer calls to the appropriate individuals
• Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure that accounts are balanced
• Resolve customer complaints regarding sales and service
• Plan and direct staffing, training and performance evaluations to develop and control sales and service
• Determine price schedules and discount rates
• Finalising agreement of sales and invoices
• Buying and selling vehicles
• Overlooking and managing vehicle advertisements
• Maintain and inspecting vehicles
• Arranging MOT's and vehicle repairs

Accident Claims Manager - Not to blame ltd - Dudley

(2010-01 - 2017-11)

• Prepare insurance claim forms or related documents and review them for completeness
• Provide customer service, such as limited instructions on proceeding with claims or referrals to vehiclerepair facilities or local contractors
• Answering customer queries/complaints via telephone and email
• liaising with solicitors to receive and provide updates on claims
• recruitment, training and development of staff
• conducting regular performance reviews and offer training when necessary
• Scheduling regular meetings with staff to provide updates, request feedback and share information, ensuring effective channels of communication at all levels
• Ensuring staff are knowledgeable about each of their cases and displaying a level of commitment
• Complying with all relevant regulations in relation to data protection and Ministry Of Justice
• Providing Excellent organisation and planning skills with the ability to work under pressure and to meet deadlines
• Monitoring and controlling the handling of claims within the team
• Manage and review existing case files
• Proactively liaising with insurers, solicitors and clients to ensure the best interests of all parties

Accident Claims Advisor - Accident Claims Ltd - Dudley

(2008-04 - 2010-01)

• Use computers for various applications, such as database management or word processing
• Create, maintain and enter information into databases
• Taking inbound calls of new road traffic accidents
• Investigate road traffic collisions
• Contact third party and witnesses to confirm events
• Providing customer support
• Arranging vehicle recovery and storage from various locations
• Providing claim updates and progress to clients
• liaising with solicitors to receive and provide updates on claim
• Arranging and attending meetings with clients
• Faxing and emailing relevant information to solicitor as well as doctors and physiotherapists
• Working as part of a team

Call Centre Team Leader - Global Systems - Birmingham

(2004-07 - 2007-12)

• Answer telephones and provide callers with information, take messages or transfer calls to the appropriate individuals
• Processing client orders
• Monitoring and running security checks from international call centres
• Attend meetings with international call centres via face to face and video calling
• Running credit checks through various phone network databases
• Ensuring clients orders are dispatched within timescale
• Chase claw back cases with mobile phone network providers and customers ensuring all security requirements have been met
• Overlooking team
• Monitoring calls and provide training when necessary
• Ensuring sales targets are met and exceeded
• Resolve customer complaints regarding sales and service
• Cash handling
• Maintaining positive relationships between customers and staff
• Opening and closing of the store

GCSEs/A levels - English language & Literature - Alexandra High School Tipton

Dudley College of Technology