Sajitha Nazer

Results-oriented Quality Assurance Manager with a proven track record of two years in Production, Warehouse and Quality assurance positions. A dependable and dedicated leader experienced in root cause analysis and process improvement. Seeking a challenging position in a progressive company where I can apply my expertise, work with integrity, and contribute to enhancing production efficiency while adapting to the dynamic industry trends.

PROFESSIONAL EXPERIENCE

Operations Specialist, Victoria's Secret Retail, UK

February 2023 - Present

Job Summary

As an Operations Specialist at Victoria's Secret retail store, I play a crucial role in supporting the smooth functioning of store operations and ensuring an exceptional customer experience. My responsibilities include handling various operational tasks to maintain store efficiency and adherence to company policies and procedures.

Responsibilities

• Oversee day-to-day store operations, ensuring compliance with company policies and operational standards.
• Implement and maintain visual merchandising and presentation standards in the store.
• Monitor and manage inventory levels to optimize product availability and minimize stock shortages.
• Coordinate with the Store Manager or Inventory Control team to process shipments, transfers, and returns accurately and timely.
• Assist customers in locating products and answering product-related queries.
• Handle customer complaints and inquiries professionally and courteously.
• Process cash transactions, returns, and exchanges accurately and securely.
• Assist with opening and closing procedures, including cash register reconciliation.
• Organize and maintain the backroom and storage areas for efficiency and accessibility.
• Adhere to store security and loss prevention measures to minimize theft and shrinkage.
• Follow health and safety guidelines to ensure a safe working environment for employees and customers.
• Coordinating stock take to ensure all stock is accounted for.

June 2018 - July 2020

Job summary

As a Quality Assurance Manager, I am dedicated to ensuring top product quality and compliance with industry standards. I lead inspections, implement improvements, and collaborate cross-functionally to optimize production processes. By staying informed on industry regulations and using data-driven approaches, I contribute to the company's reputation for delivering exceptional products in line with industry demands.

Responsibilities

• Led product design reviews to provide critical input on functional requirements, product design, schedules, and potential issues.
• Collaborated with suppliers to ensure raw materials met customer requirements and provided valuable feedback.
• Ensured technical accuracy, compliance, and risk mitigation by meticulously reviewing product documentation.
• Proficient in AutoCAD, utilized during my role at quality containers for designing and reviewing plastic products, demonstrating a strong technical skillset in quality management.
• Monitored product performance to ensure optimal efficiency and seamless operations.
• Provided technical support throughout the production process, resolving challenges promptly.
• Developed comprehensive testing documents to address database impact, tolerance testing, and usability, adhering to acceptable quality limits.
• Managed and optimized Supply Chain & Logistics processes to enhance overall efficiency.
• Planned and executed testing schedules to align with delivery or shipping dates.

Masters in engineering – Printing and Packaging Technology

Anna University, Chennai

2016 - 2018

Bachelor of Engineering – Polymer Technology

B.S. Abdur Rahman University, Chennai

2012 – 2016