Salimatu Mohammed

Detail-oriented professional transitioning into data analysis, with a strong foundation in accurate data entry, record-keeping, and reporting built across administrative, healthcare, and customer service roles. Recently completed hands-on training in Power BI and SQL Server, developing skills in data visualization, dashboard building, querying, and database management. Known for turning information into clear, actionable insight, with strong attention to detail, compliance awareness, and confidence using Microsoft Office and electronic data systems to support accurate, efficient reporting.

Customer Service Team Leader at Marks & Spencer (2024-05 – Present)

• Analyzed and reported on customer satisfaction, response time, and productivity metrics to identify trends and areas for improvement.
• Maintained accurate records of customer interactions and team performance data to support operational decisions.
• Monitored daily service metrics across calls, email, and enquiries to ensure targets were consistently met.
• Coached and trained team members, using performance data to guide feedback and development.
• Coordinated shift schedules and workload distribution based on demand patterns.
• Collaborated with sales, logistics, and administration to resolve cross-functional issues.
• Handled complex or escalated customer issues, drawing on records and documentation to reach resolutions.

Complex Care Assistant at City and County Healthcare (2024-04 – Present)

• Maintained accurate, detailed documentation and incident records, ensuring data integrity across care systems.
• Compiled and updated care records used by multidisciplinary teams to inform decisions.
• Applied structured protocols for safeguarding, infection control, and risk awareness requiring precise record interpretation.
• Managed confidential personal and health information in line with data protection standards.
• Communicated clearly with families, nurses, and clinical teams on care updates.

Administrator at Driver and Vehicle Licensing Authority (DVLA) (2022-11 – 2024-01)

• Managed data entry, verification, and updating of vehicle and driver records with high accuracy across large datasets.
• Verified documents and processed applications, ensuring compliance with regulatory and data standards.
• Maintained confidential information in line with organizational and government data policies.
• Identified and resolved data discrepancies through coordination with internal departments.
• Supported daily office operations, including scheduling and queue management, in a fast-paced environment.

BA in Communication Studies – University of Media, Art and Communication, Accra (2019 – 2024)