Sally Davies

A highly motivated and organised professional, experienced in providing outstanding and comprehensive customer service and sales experiences for customers throughout my career. Able to build rapport and develop customer relationships to ensure customer retention and loyalty. With a track record of taking personal ownership to effectively overcome obstacles and ensure customers enquiries are handled swiftly and productively and to their satisfaction.

Installation Co-ordinator/Concierge - Thermo Fisher Scientific

(2025-12)

• Co-ordinating pre-installations and installations, lab readiness call handling.
• FSE installation planning, allocation, scheduling and prioritization.
• Creating equipment master data records in SAP
• Communicating closely with customers with installation updates
• Managing engineers' allocation in Cloud for service

Sales Order Processing Team Leader - Thermo Fisher Scientific

(2022-09 - 2025-12)

• Management of an order processing team of 4 FTE
• Responsible for 1-1, coaching, performance management and setting smart goals
• Managing complex escalations and investigations
• Working with PPI teams to improve processes and increase productivity
• Liaising with freight forwarders handling import and export enquiries / requested documents
• Managing customer order and invoicing portals
• Adhering to ISO process and compliance regulations
• Coordination with finance for revenue recognition
• Meeting quarter and year end deadlines
• Identification of educational and training needs and implementing training plan
• Implementation of new process when required
• Ensuring the teamwork within accordance to applicable policies and procedures

Chromatography and Mass Spectrometry Spare Parts Administrator - Thermo Fisher Scientific

(2018-03 - 2022-09)

• Maintaining a high level of customer service to achieve CAS score KPI targets
• Processing Customer purchase order within the given time to ensure orders are shipped within 24 hours of receiving
• Processing quotes
• Handling customer complaints and returns efficiently by following agreed process.
• Liaising with our finance / credit control and customers positively and effectively
• Troubleshooting when customers have encountered problems with finding the correct product
• liaising with Engineers to follow up on all sales opportunities to keep myself and customers updated
• Drive sales promotions when quoting consumables
• Finding alternative solutions with stock issues
• Maintaining relationships with customers and account managers
• Contributing to PPI investigations and UAT training/ testing
• Identifying customers without service contracts and informing the contract team to follow up
• Following up on customer escalations
• Attending sales calls to drive sales
• Passing new leads and sales opportunities to relevant account mangers across all divisions and channels

Laboratory Products Internal Sales Support - Thermo Fisher Scientific

(2014-03 - 2018)

• Highly focused to ensure sales targets are met
• Enthusiastic and positive attitude to selling and up-selling - Maximising every sales enquiry
• Providing support and training to other team members and colleagues
• Taking ownership of enquiries and ensuring all problems are brought to a satisfactory conclusion
• Arranging the logistics of onsite demonstration equipment while adhering to al Health & Safety procedures
• Providing the correct equipment for exhibitions
• Ensuring all enquiries are dealt with within a timely manner
• Participate and contribute to sales team meetings and events
• Growing my product knowledge daily
• Meeting all PMD goals by ensuring customer leads are dealt with within time limit and pushing sales on all products
• Building relationships with customers and key decision makers
• Able to identify and gain sales opportunities through product workflows
• To follow up on all sales opportunities to keep myself and customers updated
• Obtaining new accounts through development of leads
• Attending sales meetings
• Telephone sales

Chromatography and Mass Spectrometry Spare Parts Administrator - Thermo Fisher Scientific

(2012-10 - 2014-03)

Same duties and responsibilities as later role in March 2018 – September 2022

KPI / Operations admin - Waverley TBS

(2001-09 - 2012-02)

• KPI Indicators – gathering metrics to measure KPI performance against targets
• Mechanical handling equipment (MHE) service and insurance schedule
• Planning orders ready for warehouse shifts or for collection by courier or customer
• Stock control, quarterly stock takes and ordering in equipment for stock takes
• Monitoring stock adjustments in other radials and depots
• Responsible for repair and maintenance of warehouse technical equipment
• Raising purchase orders and querying invoices
• Liaising with job centre for new recruits
• Selecting contractors for site repairs and maintenance

Packer/Despatch Leader - Paxar UK Ltd

(1997-07 - 2001-08)

• To ensure all stock was packed in the time scale given and to a good standard
• To ensure all goods were packed securely and on time ready for collection by the end of the day
• To lead a team confidently to ensure targets were met.

Slade brook High School (1987 - 1989)

Wembley High School (1989 - 1992)

GCSE - Maths, English, Geography, Spanish, Physics, Biology, and Child Development - Wembley High School