Sally Gann
Local Housing Manager – Supported/Sheltered Housing for Vulnerable Adults
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About
Responsible for assessing housing needs, responding to resident inquiries, gathering relevant information, and making referrals. Ensured rent collection and pursued arrears where necessary. Applied housing legislation and maintained strong resident relationships.
Investigated and resolved complaints, assisted with benefit applications, and conducted tenancy assessments and sign-ups. Managed voids, oversaw property maintenance and repairs, and ensured compliance through inspections and Section 20 consultations. Coordinated resident meetings and produced newsletters.
Monitored residents' mental and physical wellbeing, encouraging engagement and wellbeing initiatives. Supported benefit applications and signposting. Managed major refurbishment projects, liaised with contractors, and oversaw budgets.
Experience
Local Housing Manager – Supported/Sheltered Housing for Vulnerable Adults - Housing 21
(2023-07)
Responsible for assessing housing needs, responding to resident inquiries, gathering relevant information, and making referrals. Ensured rent collection and pursued arrears where necessary. Applied housing legislation and maintained strong resident relationships.
Investigated and resolved complaints, assisted with benefit applications, and conducted tenancy assessments and sign-ups. Managed voids, oversaw property maintenance and repairs, and ensured compliance through inspections and Section 20 consultations. Coordinated resident meetings and produced newsletters.
Monitored residents' mental and physical wellbeing, encouraging engagement and wellbeing initiatives. Supported benefit applications and signposting. Managed major refurbishment projects, liaised with contractors, and oversaw budgets.
Bank Administrator - Sussex Partnership NHS Trust
(2023-07)
Ad hoc assignments. Provided administrative and secretarial support across multiple teams, including Hill Rise, ATS East/West, and Brighton General. Tasks included scheduling appointments, typing referral letters, managing correspondence, and supporting teams such as the ENDS Team, Bellbrook Learning Disability Service, and Gender Service at Preston Road. Work conducted remotely and on a hybrid basis.
Team Secretary - Sussex Partnership NHS Foundation Trust - Mill View Hospital
(2023-01 - 2023-07)
West Assessment & Treatment Service. Handled complex calls from service users, arranged appointments, recorded care notes, and attended multidisciplinary meetings. Took minutes, coordinated safeguarding and professional meetings, and maintained communication between staff and practitioners in line with trust protocols.
Assistant Project Worker - Salvation Army Homes - East Sussex
(2022-08)
East Sussex Young Parents Service. August 2022 to January 2023 & April 2024 to Present. Supported vulnerable young parents aged 16–25 and their children in sheltered housing. Built trust with residents, delivered workshops, liaised with health professionals, and promoted engagement in social activities. Focused on tenancy sustainment, budgeting, and empowering individuals to transition to independent living through a trauma-informed approach.
Housing Officer & Retirement Scheme Manager - Eastbourne Borough Council
(2022-05 - 2022-07)
Managed sheltered accommodation for retirees, ensuring daily welfare and support planning. Reported repairs, performed health and safety checks, coordinated lettings, managed voids, and facilitated tenant meetings. Promoted community involvement, handled anti-social behaviour complaints, and provided signposting and benefit support.
Covid-19 Vaccinator (Volunteer) - St John Ambulance - Sussex
(2021-01 - 2023-04)
Administered COVID-19 and flu vaccinations across mass vaccination sites and pop-up clinics. Offered advocacy support to patients. Followed national protocols, training updates, and infection control procedures.
Support Worker – Mental Health - MENCAP
(2018-10 - 2024-12)
Supported adults with learning disabilities and challenging behaviours in supported living settings. Assisted with daily living, administered medication, managed finances, accompanied clients to appointments, and updated care and risk plans.
Covid-19 Immuniser/Vaccinator – Band 4 - Sussex Community NHS Foundation Trust - Sussex
(2021-06 - 2022-09)
Carried out all stages of the vaccination process, including drawing up, administering injections, screening, and aftercare. Worked in schools, clinics, pharmacies, and mass vaccination centres across Sussex.
Immunisation Programme Assistant – Band 3 - Sussex Community NHS Foundation Trust
(2021-09 - 2021-11)
Delivered flu vaccinations in school and clinic settings for children from Reception to Year 11.
HCA – Complex Care - Newcross Healthcare
(2020-08 - 2021-08)
Provided personal care to a neurodiverse child and an adult with acquired brain injury.
HCA - Nurse Plus
(2019-04 - 2020-09)
Agency. Worked in the community and nursing homes, supporting daily care tasks and health needs.
Field Study Nurse – Covid-19 Swab Testing - Dept of Health, IQVIA, Oxford University
(2020-10 - 2021-03)
Pulse Healthcare. Conducted COVID-19 testing and collected research data for the Oxford AstraZeneca vaccine trial. Booked appointments, used software tools for data entry, adhered to safety protocols, and delivered swabs for processing.
Learning Disability Support Worker - Southdown Housing Association
(2019-01 - 2020-08)
Provided daily support to adults with moderate to severe learning disabilities, including personal care, finances, and activities.
Pension Technical Administrator - Essential Employment (for Surrey County Council) - County Hall, Lewes
(2019-04 - 2019-08)
Maintained pension records, updated payroll systems, and conducted data analysis.
Personal Assistant - People Plus Independent Living Services - Peacehaven
(2018-08 - 2019-04)
One-on-one support for a child with severe autism. Assisted with activities including therapy sessions and sports.
Health Care Assistant - Prestige Nursing & Care
(2017-11 - 2018-11)
Provided complex care at home and in residential settings, including dementia care and PEG feeding.
Child Support Worker - Peters Dean Care
(2018-04 - 2018-10)
Supported children aged 12–17 in residential homes with emotional and behavioural challenges.
Learning Disability Support Worker - Tinkers Hatch - Heathfield
(2017-06 - 2010-02)
Supported residents in a private care home with various physical and learning disabilities. Provided personal care, medication, and mobility assistance. (Left due to relocation.)
HCA - My Life Living Assistance
(2017-07 - 2017-10)
Delivered personal and medical care in the community, including transport for day trips and appointments.
HCA/Support Worker - Right at Home - Mid Sussex
(2017-02 - 2017-07)
Provided in-home care, including medication administration, mobility assistance, and personal care.
Technical Services Assistant - MHI Vestas - Rampion Wind Farm, Newhaven
(2016-12 - 2017-01)
Supported Technical Services Manager with reports, logistics, bookings, and documentation for wind turbine projects.
Marketing Assistant - Franchise UK - Seaford
(2016-01 - 2016-07)
Maintained CRM system and promoted advertising services to franchisors.
Credit Control Assistant - Health Management - Ringmer
(2015-03 - 2015-12)
Via Page Personnel. Used Sage Line 200 and Credit Hound for account reconciliation and credit control.
Sales Administrator - Lifestyle Europe - Brighton
(2014-07 - 2015-02)
Managed invoicing, banking, vehicle registration, and warranty paperwork. Systems: Kerridge, AFRL, DVLA, Experian.
Receptionist - Vets Now - Tunbridge Wells
(2014-01 - 2014-06)
Handled emergency calls, appointment scheduling, payments, and customer service.
Patient Service Adviser - Dolby Vivisol - Gatwick
(2012-12 - 2013-12)
Managed oxygen prescription logistics with GPs and respiratory nurses.
Health Care Assistant - Everycare West Kent
(2011-08 - 2012-12)
Delivered community-based domiciliary care, specializing in dementia care.
Customer Service Advisor - EDF Energy - Hove
(2009-07 - 2011-07)
Handled billing, meter readings, and customer queries via SAP system.
Purchase Ledger - Richard Barry (Building Manufacturers) - Hove
(2006-12 - 2007-12)
Maintained financial records and processed payments.
Customer Claims - Legal & General Assurance Society Ltd.
(2004-11 - 2006-11)
Processed insurance claims, handled payments, and addressed customer queries.
Credit Analyst - Credit Acceptance UK Ltd
(2003-11 - 2004-10)
Managed telephone collections and met performance targets.
TEFL/TESOL Teacher
(2000-01 - 2002-12)
Taught English as a foreign language to adults and children.
NHS Vaccine Champion - CCG/NHS
(2021 - 2023)
Promoted vaccination uptake within the community.
Education
O Levels - Maths, English, French, Art, Greek Civilisation - Burgess Hill School for Girls A Levels - English, Art, Spanish - BHASVIC VI Form College
Access to Social Science & Policy (Merit) - City College, Brighton
Level 3 Diplomas - Reflexology, Swedish Massage, Auricular Therapy, Stone Massage & Crystal Therapy - Metropolitan College, Brighton
Spanish Degree - Open University (2011 - 2014)
