Sam Keywood
Experienced Logistics and Operations Professional
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About
Experienced Logistics and Operations Professional with over 12 years' experience managing fleet dispatch, supply chain operations, returns management, and distribution activities across UK and international markets. Proven track record of delivering operational excellence in fast-paced environments, coordinating complex logistics projects, and driving process improvements that enhance efficiency and customer satisfaction. Skilled in route planning, fleet coordination and supply chain operations.
Experience
Transport Supervisor at J W Sucklings (2026-08 – Present)
- Implementing scheduling plans – assigning drivers to routes in real time and ensuring that all critical deliveries are completed and rescheduled where necessary
- Load planning
- Route optimising
- Monitoring and tracking deliveries to ensure deliveries are in accordance with the schedules
- Updating tracking details and sharing this information with customers and internal managers
- Responding to all incoming operational and delivery calls from drivers and customers in a timely and professional manner
- Recording employee absence from work notifications
- Monitoring and reporting driver issues such as: accidents, safety concerns, road closures etc
Dispatcher at Watson Fuels (2022-08 – 2026-06)
- Manage Day 0 dispatch operations across the South Region.
- Plan and optimise routes and coordinate drivers, vehicles, and resources.
- Resolve operational issues including breakdowns and emergency cover, driver sickness and in day escalations.
- Collaborate with Fleet, Supply, Inventory and Customer Service teams.
Distribution Support Services EMEA at Future Electronics (2014-06 – 2022-08)
- Managed international shipment discrepancy investigations.
- Oversaw end-to-end RMA and RTV processes.
- Led SLA-driven workflow management.
- Developed training materials and delivered onboarding support.
- Served as Warehouse Management System subject matter expert.
Administrator / PA to Managing Director at AES Systems (2012-04 – 2014-06)
- Provided executive-level administrative support.
- Managed confidential documentation and diary planning.
Store Manager at Clinton Cards (2003-09 – 2007-06)
- Managed a team of 6 staff.
- Oversaw customer service, stock control, compliance, and store performance.
Education
NVQ Level 1 in Administration
NVQ Level 2 in Retail
